Puffy Shipping & Delivery
We believe in the quality of our products, and in giving you time to ensure you've found your ideal comfort match. That's why every Puffy product includes a 100% money-back guarantee and a 101-night sleep trial.
If you're not convinced your award-winning Puffy product is the best fit for you within the first 101 nights, simply get in touch with our support team to return it for a full refund.
Award-Winning Luxury Straight to Your Doorstep
Join over 1 million Americans who enjoy award-winning comfort with free premium delivery.
Free Shipping
Puffy provides FREE shipping and returns to all 50 states of the USA. Customers can track their orders here.
Mattresses
Mattresses ship FREE in 1 - 2 business days and are delivered via FedEx. Kindly refer to the exact product page for the most accurate delivery dates.
Accessories
Bases, beddings & bedroom accessories also ship for FREE in 1 - 2 business days and are delivered via FedEx. Accessories are shipped separately from your mattress and/or adjustable base orders.
International Shipping
Unfortunately, Puffy does not ship outside the United States.
Need help or have questions? Call +1 (800) 430-8380 for expert assistance.
Questions?
We’ve Got Answers
5 Reasons To Shop Puffy
REASON 1
Best canada day sale offers.
Upgrade how you sleep with unmissable deals on our premium mattresses, bed frames, and bedroom accessories.
REASON 2
Made in Canada.
Every Puffy mattress is 100% designed and manufactured in Canada.
REASON 3
101-night sleep trial.
Join our risk-free sleep trial. Give your Puffy product a try for 101 nights in the comfort of your own home.
REASON 4
Warranty. For life.
Sleep peacefully knowing your Puffy product comes with a lifetime warranty.
REASON 5
Free shipping. In 1 - 2 days.
Shipping is fast and free throughout Canada. Get your order dispatched straight to your door in only 1 - 2 business days.
12,000+ Satisfied Sleepers Love Our
Best-in-Class Service
Best-in-Class Service
Read thousands of 5-star reviews from the Puffy community.
Joyce C.
Verified
“This sheet set is by far the best set I have ever bought. I was very confident with the purchase because I knew I could return it if I didn't like it - as I did with my previous set from a different brand."
Kysia, D.
Verified
“So easy to work with. I made a mistake and ordered the wrong size mattress and i contacted them about the issue. Their team was so easy to work with and the return process was so easy."
Patti
Verified
“...the customer service was FANTASTIC. The return process was seamless and I recommend anyone searching for a mattress to give them a try."
Contact Us 7 Days a Week
for Best-in-Class Support
Speak 1-on-1
with a specialist.
with a specialist.
Have questions?
Let's chat.
Let's chat.
Send us an
email.
email.
WHEN TO REACH US
5:00 a.m. - 8:00 p.m. PST Monday-Friday
8:00 a.m. - 5:00 p.m. PST Saturday-Sunday
8:00 a.m. - 5:00 p.m. PST Saturday-Sunday
Sign Up for
Special Offers
Special Offers
Get exclusive savings, product news, and sleep
tips straight to your inbox.
tips straight to your inbox.