Puffy Warranty Information

For the Puffy™ Mattress Warranty - click here

For the Puffy™ Adjustable Base Warranty - click here

For the Puffy™ Foundation Warranty - click here

For the Puffy™ Bed Frame Warranty - click here

For the Puffy™ Nightstand Warranty - click here

For the Puffy™ Pillow Warranty - click here

For the Puffy™ Comforter Warranty - click here

For the Puffy™ Sheets Warranty - click here

For the Puffy™ Protector Warranty - click here

For the Puffy™ Pad Warranty - click here

For the Puffy™ Topper Warranty - click here

For the Puffy™ Dog Bed Warranty - click here




The Puffy™ Mattress Lifetime Warranty

Puffy™ is dedicated to providing our customers with security in their new foam mattress purchase. You can find all the details about our Lifetime Warranty Coverage here on this page. We like to put our money where our mouth is by backing up our claims that we provide one of the best mattresses on the market.

We guarantee that your Puffy™ mattress will be free from defects in materials and workmanship for as long as you own your Puffy™ mattress. So, rest assured, when you hit the checkout button and wait for your new foam mattress to be delivered right to your door, we’ve got you covered!

If you have any questions regarding the Puffy™ Mattress Lifetime Warranty, feel free to get in touch. Just click through to our Contact Page.


Warranty Overview

Puffy.ca ("Puffy", “Puffy Mattress”, “we”, “us”) provides the original owner/purchaser of our mattress (“you”) with a lifetime warranty (“Warranty”) against certain product defects during the full period of the original owner’s ownership and use. In the event of a defect, we will repair the defect or replace it with a then current comparable model and size of your Puffy™ mattress.

  • For the entire lifespan of your Puffy™ Mattress, we will replace your bed with a brand new Puffy™ Mattress free of charge.
  • To qualify for the Puffy™ Lifetime Warranty:
    • Your mattress must be used on an appropriately sized and suitable bed frame or base.
    • The warranty will not cover the mattress if it has been abused, burned, misused, or damaged by improper use.

I. Puffy™ Mattress Warranty Eligibility

This lifetime warranty applies to the owner of a genuine Puffy™ foam mattress. 

Your mattress must be used on an appropriately sized and suitable bed frame or base.

The warranty will not cover the mattress if it has been abused, burned, misused, or damaged by improper use.

Puffy™ incorporates premium foams and high-quality materials in our mattresses that are designed to adapt to you and your body shape to a certain point. However, excessive body impressions that are greater than 1.5” will be covered by your lifetime warranty.


II. Warranty Coverage

The Puffy™ Mattress Warranty covers all defects as defined below for as long as You own the Puffy™ mattress.


A. Covered Defects

The following shall be considered as a defective (collectively “Defects”) mattress should your mattress meet the below criteria as determined solely by us:

  1. Visible indention or sag of the foam mattress greater than one and a half (1.5) inches that is not a result of improper use, an improper bed, bed base or foundation.
  2. A manufacturing flaw in the cover zipper - this does not include zipper breakage resulting from improper or overuse of zipper.
  3. A physical flaw in the construction of the cover, such as fabric tearing or stitch unraveling, that does not result from improper use.

B. What is Not Covered

Problems and issues that result from normal wear and tear or improper use are not subject to this Lifetime Warranty. The intended use of your foam mattress is for sleeping, resting, and laying on, any other use of this mattress shall be considered misuse of the mattress and will void your Lifetime Warranty.

Exclusions from the Lifetime Warranty include but are not limited to:

  1. Normal wear and tear.
  2. Any improper use of the mattress.
  3. Minor imperfections such as slight cosmetic flaws.
  4. Stains, tears, burns, and discoloration that occur over time and/or are a caused by you.
  5. Indents, sagging, or body indentations less than one and a half (1.5) inches deep.
  6. Personal opinions or preferences regarding the softness, firmness or attributes of a mattress.
  7. Any mattresses purchased or acquired used, resold, gifted or any way not in possession of the original owner.
  8. Any mattress purchased from a non-authorized Puffy distributor.
  9. Physical damage to the foam mattress caused by you.
  10. Allergies or sensitivities to fabrics or materials.
  11. Damage caused by animals, rodents or children.
  12. Naturally occurring aromas from foam, cotton, or other materials.

III. Making a Warranty Claim

To submit a claim relating to a Defect with your Puffy™, please head over to our Contact Page and email us the following

  1. The order number and/or first and last name of who placed the order.
  2. A brief description of the alleged Defect.
  3. A photo or short video documenting the alleged Defect.

Upon receipt of your claim, you will receive a response from us within 7 business days.


IV. Your Warranty Remedy

In the event that we in our sole discretion determine that your Defect is legitimate as per this Warranty:

  • For the entire lifespan of your Puffy™ Mattress, we will replace your bed with a brand new Puffy™ Mattress free of charge.

V. Warranty Limitations and Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND/OR SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, BEYOND THOSE SET FORTH IN THIS WARRANTY AND IN OUR MARKETING MATERIALS. EACH OF THOSE PARTIES DISCLAIMS ANY AND ALL WARRANTIES OR CONDITIONS, EXPRESS, STATUTORY AND IMPLIED. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE OF THIS CONTRACT AND OUR TOTAL LIABILITY SHALL NOT EXCEED THE PURCHASE PRICE PAID THE MATTRESS.




The Puffy™ Adjustable Base Lifetime Warranty

If you have any questions regarding the Puffy™ Adjustable Base Lifetime Warranty, feel free to get in touch. Just click through to our Contact Page.


Warranty Overview

Puffy.ca ("Puffy", “Puffy Mattress”, “we”, “us”) provides the original owner/purchaser (“you”) of our product with a lifetime warranty (“Warranty”) against certain product defects during the warranty period of the original owner’s ownership and use. In the event of a defect, we will repair the defect or replace it with a then current product that is comparable in model and size to your Puffy™ Adjustable Base.

  • For the entire lifespan of owning the Puffy™ Adjustable Base Puffy, should a defect in faulty workmanship or materials arise, we will repair/replace your adjustable base free of charge. The owner shall be responsible to pay all service, transportation, labor, and shipping costs related to the repair or replacement of the adjustable base.
  • To qualify for the Puffy™ Adjustable Base Lifetime Warranty:
    • The original owner must still own the adjustable base.
    • The adjustable base must be sold new by Puffy.ca or a Puffy-authorized distributor.
    • The warranty will not cover the adjustable base if it has been damaged, abused, or neglected.

I. Puffy Warranty Eligibility

The Puffy™ Adjustable Base is warranted against defects due to faulty workmanship or materials if it was sold new in the USA by Puffy.ca or a Puffy-authorized distributor. This limited warranty is only intended for the original owner and is not transferable to any subsequent owners of such adjustable base. The warranty is valid if the Puffy™ Adjustable Bases are only used on a firm and solid-surface since the date of delivery up to the date of the warranty claim without interruption. This warranty applies only to the adjustable base. All other accessories or products associated with the adjustable base are not warranted by Puffy.


II. Warranty Coverage

The Puffy™ Adjustable Base Lifetime Warranty covers all defects as defined below for as long as you own the adjustable base. This is a Lifetime Warranty that takes effect from the original purchase date.


A. Covered Defects

The following shall be considered as a defective (collectively “Defects”) adjustable base when used for its intended purposes and meet the below criteria as determined solely by us:

  1. If there are defects in material or workmanship.
  2. If the adjustable base material splits or cracks despite normal usage and proper handling.

B. What is Not Covered

The warranty is void after the resale of either a new or used adjustable base. Any other placement of the adjustable base including but not limited to frequent exposure to moisture or environments with greater than 50% humidity, voids this warranty. Puffy reserves the right to refuse inspection of the adjustable bed to determine if it is covered by the warranty, and therefore deny warranty coverage due to the health and safety of anyone required to inspect and dispose of the product. Puffy may request that the owner send photos via email to Puffy’s support department. This warranty does not apply to comfort preferences. Within reasonable discretion, Puffy reserves the right to determine that the adjustable base has been damaged, abused, or neglected and therefore void the warranty.

This discretion will be exercised if the following are present but not limited to:

  1. Rust.
  2. Dents.
  3. Disfiguration.
  4. Weather and sun exposure.
  5. Unsanitary conditions.
  6. Signs of undistributed weight or signs of weight loads exceeding 4800 lbs of distributed weight.

III. Making a Warranty Claim

The receipt as proof of purchase with the original purchase date and this warranty document must be submitted by the original owner in order to make a warranty claim. You must retain these documents during the lifetime warranty period. To submit a claim relating to a Defect with your Puffy, please head over to our Contact Page and email us the following:

  1. The order number and/or the first and last name of the person who placed the order.
  2. A brief description of the alleged Defect.
  3. A photo or short video documenting the alleged Defect.

Upon receipt of your claim, you will receive a response from us within 7 business days.


IV. Your Warranty Remedy

In the event that we in our sole discretion determine that your Defect is legitimate as per this Warranty, Puffy will repair or replace (as applicable) the adjustable bed at no cost to the original purchaser during the lifetime warranty period. The owner shall be responsible to pay all service, transportation, labor, and shipping costs related to the repair or replacement of the adjustable base. If the adjustable base is repaired or replaced, the warranty date will be from the date of original purchase and not the date of replacement. If the adjustable base is being replaced, Puffy requires that the original product must be sent back to Puffy or disposed of as directed by Puffy.


V. Warranty Limitations and Disclaimers

THERE SHALL BE NO LIABILITY ON THE PART OF PUFFY FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OR FOR ANY OTHER DAMAGE, INCLUDING LOSS RESULTING FROM THE USE OF ANY MATTRESS, COVER, FOUNDATION, FRAME, PILLOW, TOP-OF-BED PRODUCT (SUCH AS COMFORTERS, SHEETS, MATTRESS PROTECTORS OR BLANKETS) OR ACCESSORY, OR LOSS NOT EXPRESSLY COVERED BY THE TERMS OF THIS WARRANTY. REPLACEMENT OR REPAIR AS SET FORTH HEREIN SHALL BE THE EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY. PUFFY MAKES NO OTHER WARRANTY WHATSOEVER, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED BY PUFFY AND EXCLUDED FROM THIS AGREEMENT. THE ONLY WARRANTY IS THE WARRANTY DESCRIBED ON THE FACE OF THIS LIMITED WARRANTY. THIS WARRANTY IS NOT EFFECTIVE IF THE PRODUCT IS USED OUTSIDE THE USA (there may be a separate warranty for non-U.S. product but be advised that it may not be from Puffy).

Some states do not allow the exclusion or limitation of incidental or consequential damages, or the exclusion of implied warranties, or the limitation on how long an implied warranty lasts, so the above limitation or exclusions may not apply to every purchaser. This warranty gives the original owner specific legal rights, and may also have other rights, which vary from state to state.


The Puffy™ Foundation Lifetime Warranty

Puffy™ is dedicated to providing our customers with security in their new Foundation purchase. You can find all the details about our Lifetime Warranty Coverage here on this page.

We guarantee that your Puffy™ Foundation will be free from defects in materials and workmanship for as long as you own your Puffy™ Foundation. So, rest assured, when you hit the checkout button and wait for your new Foundation to be delivered right to your door, we’ve got you covered!

If you have any questions regarding the Puffy™ Foundation Lifetime Warranty, feel free to get in touch. Just click through to our Contact Page.


Warranty Overview

Puffy.ca ("Puffy", “Puffy Foundation”, “we”, “us”) provide the original owner/purchaser of our Foundation (“you”) with a lifetime warranty (“Warranty”) against certain product defects during the full period of the original owner’s ownership and use. In the event of a defect, we will repair the defect or replace it with a then current comparable model and size of your Puffy™ Foundation.

  • For the entire lifespan of your Puffy™ Foundation, we will replace your Foundation with a brand new Puffy™ Foundation free of charge.

I. Puffy™ Foundation Warranty Eligibility

This lifetime warranty applies to the owner of a genuine Puffy™ Foundation.


II. Warranty Coverage

The Puffy™ Foundation Warranty covers all defects as defined below for as long as You own the Puffy™ Foundation.


A. Covered Defects

This Lifetime Foundation Warranty applies to Defects due to faulty workmanship or materials.


B. What is Not Covered

Exclusions from the Lifetime Warranty include but are not limited to:

  • Structural or visual damage.
  • Physical abuse or damage to the Foundation structure and/or cover material, including but not limited to, burns, cuts, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.
  • Damage caused by commercial use, such as in a hotel or store.

III. Making A Warranty Claim

To submit a claim relating to a Defect with your Puffy™, please head over to our Contact Page and email us the following:

  1. The order number and/or first and last name of who placed the order.
  2. A brief description of the alleged Defect.
  3. A photo or short video documenting the alleged Defect.

Upon receipt of your claim, you will receive a response from us within 7 business days.


IV. Your Warranty Remedy

In the event that we in our sole discretion determine that your Defect is legitimate as per this Warranty:

  • For the entire lifespan of your Puffy™ Foundation, we will replace your foundation with a brand new Puffy™ Foundation free of charge.

V. Warranty Limitations and Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND/OR SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, BEYOND THOSE SET FORTH IN THIS WARRANTY AND IN OUR MARKETING MATERIALS. EACH OF THOSE PARTIES DISCLAIMS ANY AND ALL WARRANTIES OR CONDITIONS, EXPRESS, STATUTORY AND IMPLIED. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE OF THIS CONTRACT AND OUR TOTAL LIABILITY SHALL NOT EXCEED THE PURCHASE PRICE PAID THE FOUNDATION.


The Puffy™ Bed Frame Lifetime Warranty

Puffy™ is dedicated to providing our customers with security in their new Bed Frame purchase. You can find all the details about our Lifetime Warranty Coverage here on this page.

We guarantee that your Puffy™ Bed Frame will be free from defects in materials and workmanship for as long as you own your Puffy™ Bed Frame.

If you have any questions regarding the Puffy™ Bed Frame Lifetime Warranty, feel free to get in touch. Just click through to our Contact Page.


Warranty Overview

Puffy.ca ("Puffy", “Puffy Bed Frame, “we”, “us”) provide the original owner/purchaser of our Bed Frame (“you”) with a lifetime warranty (“Warranty”) against certain product defects during the full period of the original owner’s ownership and use. In the event of a defect, we will repair the defect or replace it with a then current comparable model and size of your Puffy™ Bed Frame.

  • For the entire lifespan of your Puffy™ Bed Frame, we will replace your Bed Frame with a brand new Puffy™ Bed Frame free of charge.

I. Puffy™ Bed Frame Warranty Eligibility

This lifetime warranty applies to the owner of a genuine Puffy™ Bed Frame.


II. Warranty Coverage

The Puffy™ Bed Frame Warranty covers all defects as defined below for as long as You own the Puffy™ Bed Frame.


A. Covered Defects

This Lifetime Bed Frame Warranty applies to Defects due to faulty workmanship or materials.


B. What is Not Covered

Exclusions from the Lifetime Warranty include but are not limited to:

  • Structural or visual damage.
  • Physical abuse or damage to the Bed Frame structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.
  • Damage caused by commercial use, such as in a hotel or store.

III. Making A Warranty Claim

To submit a claim relating to a Defect with your Puffy™, please head over to our Contact Page and email us the following:

  1. The order number and/or first and last name of who placed the order.
  2. A brief description of the alleged Defect.
  3. A photo or short video documenting the alleged Defect.

Upon receipt of your claim, you will receive a response from us within 7 business days.


IV. Your Warranty Remedy

In the event that we in our sole discretion determine that your Defect is legitimate as per this Warranty:

  • For the entire lifespan of your Puffy™ Bed Frame, we will replace your Bed Frame with a brand new Puffy™ Bed Frame free of charge.

V. Warranty Limitations and Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND/OR SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, BEYOND THOSE SET FORTH IN THIS WARRANTY AND IN OUR MARKETING MATERIALS. EACH OF THOSE PARTIES DISCLAIMS ANY AND ALL WARRANTIES OR CONDITIONS, EXPRESS, STATUTORY AND IMPLIED. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE OF THIS CONTRACT AND OUR TOTAL LIABILITY SHALL NOT EXCEED THE PURCHASE PRICE PAID THE BED FRAME.


The Puffy™ Nightstand Lifetime Warranty

Puffy™ is dedicated to providing our customers with security in their new Nightstand purchase. You can find all the details about our Lifetime Warranty Coverage here on this page.

We guarantee that your Puffy™ Nightstand will be free from defects in materials and workmanship for as long as you own your Puffy™ Nightstand.

If you have any questions regarding the Puffy™ Nightstand Lifetime Warranty, feel free to get in touch. Just click through to our Contact Page.


Warranty Overview

Puffy.ca ("Puffy", “Puffy Nightstand, “we”, “us”) provide the original owner/purchaser of our Nightstand (“you”) with a lifetime warranty (“Warranty”) against certain product defects during the full period of the original owner’s ownership and use. In the event of a defect, we will repair the defect or replace it with a then current comparable model and size of your Puffy™ Nightstand.

  • For the entire lifespan of your Puffy™ Nightstand, we will replace your Nightstand with a brand new Puffy™ Nightstand free of charge.

I. Puffy™ Nightstand Warranty Eligibility

This lifetime warranty applies to the owner of a genuine Puffy™ Nightstand.


II. Warranty Coverage

The Puffy™ Nightstand Warranty covers all defects as defined below for as long as You own the Puffy™ Nightstand.


A. Covered Defects

This Lifetime Nightstand Warranty applies to Defects due to faulty workmanship or materials.


B. What is Not Covered

Exclusions from the Lifetime Warranty include but are not limited to:

  • Structural or visual damage.
  • Physical abuse or damage to the Nightstand structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.
  • Damage caused by commercial use, such as in a hotel or store.

III. Making A Warranty Claim

To submit a claim relating to a Defect with your Puffy™, please head over to our Contact Page and email us the following:

  1. The order number and/or first and last name of who placed the order.
  2. A brief description of the alleged Defect.
  3. A photo or short video documenting the alleged Defect.

Upon receipt of your claim, you will receive a response from us within 7 business days.


IV. Your Warranty Remedy

In the event that we in our sole discretion determine that your Defect is legitimate as per this Warranty:

  • For the entire lifespan of your Puffy™ Nightstand, we will replace your Nightstand with a brand new Puffy™ Nightstand free of charge.

V. Warranty Limitations and Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND/OR SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, BEYOND THOSE SET FORTH IN THIS WARRANTY AND IN OUR MARKETING MATERIALS. EACH OF THOSE PARTIES DISCLAIMS ANY AND ALL WARRANTIES OR CONDITIONS, EXPRESS, STATUTORY AND IMPLIED. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE OF THIS CONTRACT AND OUR TOTAL LIABILITY SHALL NOT EXCEED THE PURCHASE PRICE PAID THE NIGHTSTAND.


The Puffy™ Pillow Lifetime Warranty

Puffy™ is dedicated to providing our customers with security in their new Pillow purchase. You can find all the details about our Lifetime Warranty Coverage here on this page.

We guarantee that your Puffy™ Pillow will be free from defects in materials and workmanship for as long as you own your Puffy™ Pillow.

If you have any questions regarding the Puffy™ Pillow Lifetime Warranty, feel free to get in touch. Just click through to our Contact Page.


Warranty Overview

Puffy.ca ("Puffy", “Puffy Pillow”, “we”, “us”) provide the original owner/purchaser of our Pillow (“you”) with a lifetime warranty (“Warranty”) against certain product defects during the full period of the original owner’s ownership and use. In the event of a defect, we will repair the defect or replace it with a then current comparable model and size of your Puffy™ Pillow.

  • For the entire lifespan of your Puffy™ Pillow, we will replace your Pillow with a brand new Puffy™ Pillow free of charge.

I. Puffy™ Pillow Warranty Eligibility

This lifetime warranty applies to the owner of a genuine Puffy™ Pillow.


II. Warranty Coverage

The Puffy™ Pillow Warranty covers all defects as defined below for as long as You own the Puffy™ Pillow.


A. Covered Defects

This Lifetime Pillow Warranty applies to Defects due to faulty workmanship or materials.


B. What is Not Covered

Exclusions from the Lifetime Warranty include but are not limited to:

  • Structural or visual damage.
  • Physical abuse or damage to the Pillow structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.
  • Damage caused by commercial use, such as in a hotel or store.

III. Making A Warranty Claim

To submit a claim relating to a Defect with your Puffy™, please head over to our Contact Page and email us the following:

  1. The order number and/or first and last name of who placed the order.
  2. A brief description of the alleged Defect.
  3. A photo or short video documenting the alleged Defect.

Upon receipt of your claim, you will receive a response from us within 7 business days.


IV. Your Warranty Remedy

In the event that we in our sole discretion determine that your Defect is legitimate as per this Warranty:

  • For the entire lifespan of your Puffy™ Pillow, we will replace your Pillow with a brand new Puffy™ Pillow free of charge.

V. Warranty Limitations and Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND/OR SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, BEYOND THOSE SET FORTH IN THIS WARRANTY AND IN OUR MARKETING MATERIALS. EACH OF THOSE PARTIES DISCLAIMS ANY AND ALL WARRANTIES OR CONDITIONS, EXPRESS, STATUTORY AND IMPLIED. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE OF THIS CONTRACT AND OUR TOTAL LIABILITY SHALL NOT EXCEED THE PURCHASE PRICE PAID THE PILLOW.


The Puffy™ Comforter Lifetime Warranty

Puffy™ is dedicated to providing our customers with security in their new Comforter purchase. You can find all the details about our Lifetime Warranty Coverage here on this page.

We guarantee that your Puffy™ Comforter will be free from defects in materials and workmanship for as long as you own your Puffy™ Comforter. So, rest assured, when you hit the checkout button and wait for your new Comforter to be delivered right to your door, we’ve got you covered!

If you have any questions regarding the Puffy™ Comforter Lifetime Warranty, feel free to get in touch. Just click through to our Contact Page.


Warranty Overview

Puffy.ca ("Puffy", “Puffy Comforter”, “we”, “us”) provide the original owner/purchaser of our Comforter (“you”) with a lifetime warranty (“Warranty”) against certain product defects during the full period of the original owner’s ownership and use. In the event of a defect, we will repair the defect or replace it with a then current comparable model and size of your Puffy™ Comforter.

  • For the entire lifespan of your Puffy™ Comforter, we will replace your Comforter with a brand new Puffy™ Comforter free of charge.

I. Puffy™ Comforter Warranty Eligibility

This lifetime warranty applies to the owner of a genuine Puffy™ Comforter.


II. Warranty Coverage

The Puffy™ Comforter Warranty covers all defects as defined below for as long as You own the Puffy™ Comforter.


A. Covered Defects

This Lifetime Comforter Warranty applies to Defects due to faulty workmanship or materials.


B. What is Not Covered

Exclusions from the Lifetime Warranty include but are not limited to:

  • Structural or visual damage.
  • Physical abuse or damage to the Comforter structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.
  • Damage caused by commercial use, such as in a hotel or store.

III. Making A Warranty Claim

To submit a claim relating to a Defect with your Puffy™, please head over to our Contact Page and email us the following:

  1. The order number and/or first and last name of who placed the order.
  2. A brief description of the alleged Defect.
  3. A photo or short video documenting the alleged Defect.

Upon receipt of your claim, you will receive a response from us within 7 business days.


IV. Your Warranty Remedy

In the event that we in our sole discretion determine that your Defect is legitimate as per this Warranty:

  • For the entire lifespan of your Puffy™ Comforter, we will replace your Comforter with a brand new Puffy™ Comforter free of charge.

V. Warranty Limitations and Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND/OR SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, BEYOND THOSE SET FORTH IN THIS WARRANTY AND IN OUR MARKETING MATERIALS. EACH OF THOSE PARTIES DISCLAIMS ANY AND ALL WARRANTIES OR CONDITIONS, EXPRESS, STATUTORY AND IMPLIED. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE OF THIS CONTRACT AND OUR TOTAL LIABILITY SHALL NOT EXCEED THE PURCHASE PRICE PAID THE COMFORTER.


The Puffy™ Sheets Lifetime Warranty

Puffy™ is dedicated to providing our customers with security in their new Sheets purchase. You can find all the details about our Lifetime Warranty Coverage here on this page.

We guarantee that your Puffy™ Sheets will be free from defects in materials and workmanship for as long as you own your Puffy™ Sheets.

If you have any questions regarding the Puffy™ Sheets Lifetime Warranty, feel free to get in touch. Just click through to our Contact Page.


Warranty Overview

Puffy.ca ("Puffy", “Puffy Sheets, “we”, “us”) provide the original owner/purchaser of our Sheets (“you”) with a lifetime warranty (“Warranty”) against certain product defects during the full period of the original owner’s ownership and use. In the event of a defect, we will repair the defect or replace it with a then current comparable model and size of your Puffy™ Sheets.

  • For the entire lifespan of your Puffy™ Sheets, we will replace your Sheets with a brand new Puffy™ Sheets free of charge.

I. Puffy™ Sheets Warranty Eligibility

This lifetime warranty applies to the owner of a genuine Puffy™ Sheets.


II. Warranty Coverage

The Puffy™ Sheets Warranty covers all defects as defined below for as long as You own the Puffy™ Sheets.


A. Covered Defects

This Lifetime Sheets Warranty applies to Defects due to faulty workmanship or materials.


B. What is Not Covered

Exclusions from the Lifetime Warranty include but are not limited to:

  • Structural or visual damage.
  • Physical abuse or damage to the Sheets structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.
  • Damage caused by commercial use, such as in a hotel or store.

III. Making A Warranty Claim

To submit a claim relating to a Defect with your Puffy™, please head over to our Contact Page and email us the following:

  1. The order number and/or first and last name of who placed the order.
  2. A brief description of the alleged Defect.
  3. A photo or short video documenting the alleged Defect.

Upon receipt of your claim, you will receive a response from us within 7 business days.


IV. Your Warranty Remedy

In the event that we in our sole discretion determine that your Defect is legitimate as per this Warranty:

  • For the entire lifespan of your Puffy™ Sheets, we will replace your Sheets with a brand new Puffy™ Sheets free of charge.

V. Warranty Limitations and Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND/OR SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, BEYOND THOSE SET FORTH IN THIS WARRANTY AND IN OUR MARKETING MATERIALS. EACH OF THOSE PARTIES DISCLAIMS ANY AND ALL WARRANTIES OR CONDITIONS, EXPRESS, STATUTORY AND IMPLIED. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE OF THIS CONTRACT AND OUR TOTAL LIABILITY SHALL NOT EXCEED THE PURCHASE PRICE PAID THE SHEETS.


The Puffy™ Protector Lifetime Warranty

Puffy™ is dedicated to providing our customers with security in their new Protector purchase. You can find all the details about our Lifetime Warranty Coverage here on this page.

We guarantee that your Puffy™ Protector will be free from defects in materials and workmanship for as long as you own your Puffy™ Protector. So, rest assured, when you hit the checkout button and wait for your new Protector to be delivered right to your door, we’ve got you covered!

If you have any questions regarding the Puffy™ Protector Lifetime Warranty, feel free to get in touch. Just click through to our Contact Page.


Warranty Overview

Puffy.ca ("Puffy", “Puffy Protector”, “we”, “us”) provide the original owner/purchaser of our Protector (“you”) with a lifetime warranty (“Warranty”) against certain product defects during the full period of the original owner’s ownership and use. In the event of a defect, we will repair the defect or replace it with a then current comparable model and size of your Puffy™ Protector.

  • For the entire lifespan of your Puffy™ Protector, we will replace your Protector with a brand new Puffy™ Protector free of charge.

I. Puffy™ Protector Warranty Eligibility

This lifetime warranty applies to the owner of a genuine Puffy™ Protector.


II. Warranty Coverage

The Puffy™ Protector Warranty covers all defects as defined below for as long as You own the Puffy™ Protector.


A. Covered Defects

This Lifetime Protector Warranty applies to Defects due to faulty workmanship or materials.


B. What is Not Covered

Exclusions from the Lifetime Warranty include but are not limited to:

  • Structural or visual damage.
  • Physical abuse or damage to the Protector structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.
  • Damage caused by commercial use, such as in a hotel or store.

III. Making A Warranty Claim

To submit a claim relating to a Defect with your Puffy™, please head over to our Contact Page and email us the following:

  1. The order number and/or first and last name of who placed the order.
  2. A brief description of the alleged Defect.
  3. A photo or short video documenting the alleged Defect.

Upon receipt of your claim, you will receive a response from us within 7 business days.


IV. Your Warranty Remedy

In the event that we in our sole discretion determine that your Defect is legitimate as per this Warranty:

  • For the entire lifespan of your Puffy™ Protector, we will replace your Protector with a brand new Puffy™ Protector free of charge.

V. Warranty Limitations and Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND/OR SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, BEYOND THOSE SET FORTH IN THIS WARRANTY AND IN OUR MARKETING MATERIALS. EACH OF THOSE PARTIES DISCLAIMS ANY AND ALL WARRANTIES OR CONDITIONS, EXPRESS, STATUTORY AND IMPLIED. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE OF THIS CONTRACT AND OUR TOTAL LIABILITY SHALL NOT EXCEED THE PURCHASE PRICE PAID THE PROTECTOR.


The Puffy™ Pad Lifetime Warranty

Puffy™ is dedicated to providing our customers with security in their new Pad purchase. You can find all the details about our Lifetime Warranty Coverage here on this page.

We guarantee that your Puffy™ Pad will be free from defects in materials and workmanship for as long as you own your Puffy™ Pad. So, rest assured, when you hit the checkout button and wait for your new Pad to be delivered right to your door, we’ve got you covered!

If you have any questions regarding the Puffy™ Pad Lifetime Warranty, feel free to get in touch. Just click through to our Contact Page.


Warranty Overview

Puffy.ca ("Puffy", “Puffy Pad”, “we”, “us”) provide the original owner/purchaser of our Pad (“you”) with a lifetime warranty (“Warranty”) against certain product defects during the full period of the original owner’s ownership and use. In the event of a defect, we will repair the defect or replace it with a then current comparable model and size of your Puffy™ Pad.

  • For the entire lifespan of your Puffy™ Pad, we will replace your Pad with a brand new Puffy™ Pad free of charge.

I. Puffy™ Pad Warranty Eligibility

This lifetime warranty applies to the owner of a genuine Puffy™ Pad.


II. Warranty Coverage

The Puffy™ Pad Warranty covers all defects as defined below for as long as You own the Puffy™ Pad.


A. Covered Defects

This Lifetime Pad Warranty applies to Defects due to faulty workmanship or materials.


B. What is Not Covered

Exclusions from the Lifetime Warranty include but are not limited to:

  • Structural or visual damage.
  • Physical abuse or damage to the Pad structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.
  • Damage caused by commercial use, such as in a hotel or store.

III. Making A Warranty Claim

To submit a claim relating to a Defect with your Puffy™, please head over to our Contact Page and email us the following:

  1. The order number and/or first and last name of who placed the order.
  2. A brief description of the alleged Defect.
  3. A photo or short video documenting the alleged Defect.

Upon receipt of your claim, you will receive a response from us within 7 business days.


IV. Your Warranty Remedy

In the event that we in our sole discretion determine that your Defect is legitimate as per this Warranty:

  • For the entire lifespan of your Puffy™ Pad, we will replace your Pad with a brand new Puffy™ Pad free of charge.

V. Warranty Limitations and Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND/OR SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, BEYOND THOSE SET FORTH IN THIS WARRANTY AND IN OUR MARKETING MATERIALS. EACH OF THOSE PARTIES DISCLAIMS ANY AND ALL WARRANTIES OR CONDITIONS, EXPRESS, STATUTORY AND IMPLIED. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE OF THIS CONTRACT AND OUR TOTAL LIABILITY SHALL NOT EXCEED THE PURCHASE PRICE PAID THE PAD.


The Puffy™ Topper Lifetime Warranty

Puffy™ is dedicated to providing our customers with security in their new Topper purchase. You can find all the details about our Lifetime Warranty Coverage here on this page.

We guarantee that your Puffy™ Topper will be free from defects in materials and workmanship for as long as you own your Puffy™ Topper. So, rest assured, when you hit the checkout button and wait for your new Topper to be delivered right to your door, we’ve got you covered!

If you have any questions regarding the Puffy™ Topper Lifetime Warranty, feel free to get in touch. Just click through to our Contact Page.


Warranty Overview

Puffy.ca ("Puffy", “Puffy Topper”, “we”, “us”) provide the original owner/purchaser of our Topper (“you”) with a lifetime warranty (“Warranty”) against certain product defects during the full period of the original owner’s ownership and use. In the event of a defect, we will repair the defect or replace it with a then current comparable model and size of your Puffy™ Topper.

  • For the entire lifespan of your Puffy™ Topper, we will replace your Topper with a brand new Puffy™ Topper free of charge.

I. Puffy™ Topper Warranty Eligibility

This lifetime warranty applies to the owner of a genuine Puffy™ Topper.


II. Warranty Coverage

The Puffy™ Topper Warranty covers all defects as defined below for as long as You own the Puffy™ Topper.


A. Covered Defects

This Lifetime Topper Warranty applies to Defects due to faulty workmanship or materials.


B. What is Not Covered

Exclusions from the Lifetime Warranty include but are not limited to:

  • Structural or visual damage.
  • Physical abuse or damage to the Topper structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.
  • Damage caused by commercial use, such as in a hotel or store.

III. Making A Warranty Claim

To submit a claim relating to a Defect with your Puffy™, please head over to our Contact Page and email us the following:

  1. The order number and/or first and last name of who placed the order.
  2. A brief description of the alleged Defect.
  3. A photo or short video documenting the alleged Defect.

Upon receipt of your claim, you will receive a response from us within 7 business days.


IV. Your Warranty Remedy

In the event that we in our sole discretion determine that your Defect is legitimate as per this Warranty:

  • For the entire lifespan of your Puffy™ Topper, we will replace your Topper with a brand new Puffy™ Topper free of charge.

V. Warranty Limitations and Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND/OR SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, BEYOND THOSE SET FORTH IN THIS WARRANTY AND IN OUR MARKETING MATERIALS. EACH OF THOSE PARTIES DISCLAIMS ANY AND ALL WARRANTIES OR CONDITIONS, EXPRESS, STATUTORY AND IMPLIED. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE OF THIS CONTRACT AND OUR TOTAL LIABILITY SHALL NOT EXCEED THE PURCHASE PRICE PAID THE TOPPER.


The Puffy™ Dog Bed Lifetime Warranty

Puffy™ is dedicated to providing our customers with security in their new Dog Bed purchase. You can find all the details about our Lifetime Warranty Coverage here on this page.

We guarantee that your Puffy™ Dog Bed will be free from defects in materials and workmanship for as long as you own your Puffy™ Dog Bed.

If you have any questions regarding the Puffy™ Dog Bed Lifetime Warranty, feel free to get in touch. Just click through to our Contact Page.


Warranty Overview

Puffy.ca ("Puffy", “Puffy Dog Bed, “we”, “us”) provide the original owner/purchaser of our Dog Bed (“you”) with a lifetime warranty (“Warranty”) against certain product defects during the full period of the original owner’s ownership and use. In the event of a defect, we will repair the defect or replace it with a then current comparable model and size of your Puffy™ Dog Bed.

  • For the entire lifespan of your Puffy™ Dog Bed, we will replace your Dog Bed with a brand new Puffy™ Dog Bed free of charge.

I. Puffy™ Dog Bed Warranty Eligibility

This lifetime warranty applies to the owner of a genuine Puffy™ Dog Bed.


II. Warranty Coverage

The Puffy™ Dog Bed Warranty covers all defects as defined below for as long as You own the Puffy™ Dog Bed.


A. Covered Defects

This Lifetime Dog Bed Warranty applies to Defects due to faulty workmanship or materials.


B. What is Not Covered

Exclusions from the Lifetime Warranty include but are not limited to:

  • Structural or visual damage.
  • Physical abuse or damage to the Dog Bed structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.
  • Damage caused by commercial use, such as in a hotel or store.

III. Making A Warranty Claim

To submit a claim relating to a Defect with your Puffy™, please head over to our Contact Page and email us the following:

  1. The order number and/or first and last name of who placed the order.
  2. A brief description of the alleged Defect.
  3. A photo or short video documenting the alleged Defect.

Upon receipt of your claim, you will receive a response from us within 7 business days.


IV. Your Warranty Remedy

In the event that we in our sole discretion determine that your Defect is legitimate as per this Warranty:

  • For the entire lifespan of your Puffy™ Dog Bed, we will replace your Dog Bed with a brand new Puffy™ Dog Bed free of charge.

V. Warranty Limitations and Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND/OR SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, BEYOND THOSE SET FORTH IN THIS WARRANTY AND IN OUR MARKETING MATERIALS. EACH OF THOSE PARTIES DISCLAIMS ANY AND ALL WARRANTIES OR CONDITIONS, EXPRESS, STATUTORY AND IMPLIED. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE OF THIS CONTRACT AND OUR TOTAL LIABILITY SHALL NOT EXCEED THE PURCHASE PRICE PAID THE DOG BED.