Puffy Returns

We believe in the quality of our products, and in giving you time to ensure you've found your ideal comfort match. That's why every Puffy product includes a 100% money-back guarantee and a 101-night sleep trial.
If you're not convinced your award-winning Puffy product is the best fit for you within the first 101 nights, simply get in touch with our support team to return it for a full refund.

Return Your Puffy Purchase in 3 Easy Steps

Hassle-free returns, managed by our expert support team.
1
Request return.
Email support@puffy.ca with your order number.
2
Return your item.
Our expert support team will arrange your product return for you.
3
Receive your refund.
Once your return is complete, we'll send you a full refund.
To reduce waste and benefit those in need, we donate returned mattresses to leading non-profits and
charities wherever possible. Learn more.
Is There an Adjustment Period With a Puffy Mattress?

We recommend giving your body at least 14 nights to adjust to Puffy's superior support and comfort, but a full 30 nights allows you to experience the full benefits. If you're still not convinced, return your mattress for a full refund as part of our 101-night sleep trial.

Does the 101-Night Sleep Trial Apply to Bed Frames and Accessories?

The 101-night sleep trial extends to every single product in the Puffy collection. If it's not your ideal comfort match, return your bed frame or bedding accessory for a full refund.

DISCOVER PUFFY
Puffy Return Policy Terms
  • *You must try your Puffy mattress for a minimum of 14 nights before we can process a refund.
  • The Puffy mattress return policy is limited to a lifetime maximum of two returns per household.
  • Returns must be exercised directly with Puffy no later than the 101st day following delivery.
  • Returning free accessories included with mattress purchases are not required.
  • We can only accept returns of unopened items to our facility. Contact support@puffy.ca for a return shipping label.
  • Opened items must be donated before we can issue a refund.
    • Puffy can arrange home pickup for charity donations of all mattresses, the Serenity Adjustable Base, and the Sterling, Milan, Zen, and Capri Bed Frames. You can also choose to organize the donation of these products yourself. Contact support@puffy.ca to start a return.
    • For all other products, including the Midnight Foundation, Dusk Bed Frame, and bedding items, you need to organize the donation or home pickup. We can guide you in arranging a donation to a charity of your choice. Contact support@puffy.ca to start a return.
  • If you donate items yourself, all you will need is a donation receipt to receive a full refund.
  • Puffy's 101-night sleep trial and return policy applies only to original purchasers of genuine Puffy products purchased directly from the website at puffy.ca.
Why Puffy Sleepers Find Our Return Process Quick and Easy
Here's why well-rested Canadians love our best-in-class service.

Joyce C.

Verified

“This sheet set is by far the best set I have ever bought. I was very confident with the purchase because I knew I could return it if I didn't like it - as I did with my previous set from a different brand."

Kysia, D.

Verified

“So easy to work with. I made a mistake and ordered the wrong size mattress and i contacted them about the issue. Their team was so easy to work with and the return process was so easy."

Patti

Verified

“...the customer service was FANTASTIC. The return process was seamless and I recommend anyone searching for a mattress to give them a try."
Free Shipping
in 1 - 2 Days
1
Start your sleep trial, fast. We dispatch your purchase in 1 - 2 days.
2
Enjoy 101 risk-free nights of cloudlike comfort.
If you're not 100% in love, we'll help you organize your free return and give you a full refund.
Contact support@puffy.ca for expert assistance, 7 days a week.
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