Puffy Returns

We believe in the quality of our products, and in giving you time to ensure you’ve found your ideal comfort match. That’s why every Puffy product includes a 100% money-back guarantee and a 101-night sleep trial.
If you’re not convinced your award-winning Puffy product is the best fit for you within the first 101 nights, simply get in touch with our support team to return it for a full refund.

Return your Puffy purchase in 3 steps.

Request return.
Email support@puffy.ca with your order number.
Return item.
The support team will arrange your product return.
Receive refund.
Once the return is complete you’ll receive a full refund.
To reduce waste and benefit those in need, we donate returned mattresses to leading non-profits and
charities wherever possible. Learn more.
Is there an adjustment period with a Puffy mattress?

If you’re used to sleeping on a different mattress it can take some time for your body to fully adjust to the superior support and comfort of a Puffy.

We recommend sleeping on your new mattress for at least 14 nights. For the best results, give yourself a full 30 nights to truly experience the benefits. Still not your perfect comfort match? Don’t worry. Puffy offers a 101-night sleep trial, during which you can return the mattress for a full refund.

Puffy Return Policy Terms
  • You must put your Puffy mattress to the test for a minimum of 14 nights before we can process a refund.
  • The risk-free 101-night trial and return period applies to customers who bought their items directly from puffy.ca.
  • Returning the free bedding gifts included with your mattress purchase is not required.
  • We can only accept returns of unopened items to our facility. Contact support@puffy.ca for a return shipping label.
  • Opened items must be donated before we can issue a refund.
    • Puffy can arrange home pick-up for charity donations of all mattresses, smart bed sets, the Serenity Adjustable Base, and the Sterling Bed Frame. You can also choose to organize the donation of these products yourself. Contact support@puffy.ca to start a return.
    • For all other products, including the Midnight Foundation and bedding items, you need to organize the donation. We can guide you in arranging a donation to a charity of your choice. Contact support@puffy.ca to start a return.
  • The Puffy mattress return policy is limited to a lifetime maximum of two returns per household.
  • Returns must be exercised directly with Puffy no later than the 101st day following delivery.
  • If you donate items yourself, all you’ll need is a donation receipt to receive a full refund.

What sleepers love about the
Puffy return process.

“This sheet set is by far the best set I have ever bought. I was very confident with the purchase because I knew I could return it if I didn't like it - as I did with my previous set from a different brand."

Joyce C.

“So easy to work with. I made a mistake and ordered the wrong size mattress and i contacted them about the issue. Their team was so easy to work with and the return process was so easy."

Kysia, D.

“...the customer service was FANTASTIC. The return process was seamless and I recommend anyone searching for a mattress to give them a try."


Free shipping.
In 1-2 days.
Start your sleep trial, fast. We dispatch your purchase in 1 - 2 days.
Enjoy 101 risk-free nights of cloudlike comfort.
If you're not 100% in love, we'll pick it up for free and give you a full refund.
Contact us. 7 days a week.
Speak 1-on-1 with a specialist.
+1 (800) 889-8712
Have questions? Let’s chat.
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