Puffy Returns

We believe in the quality of our products and in helping you find your perfect comfort match. That’s why every Puffy product includes a 100% money-back guarantee and a 101-night sleep trial.

Try your award-winning Puffy product at home for 101 nights.* If you’re not convinced it’s the best fit for you, simply get in touch with the Puffy Support Team to return your product for a full refund.

Return your Puffy purchase in 3 easy steps.

Request return.

Email support@puffy.ca with your order number.

Return item.

The support team will arrange your product return.

Receive refund.

Once the return is complete, you’ll receive a full refund.

To reduce waste and benefit those in need, we donate returned mattresses to leading non-profits and
charities wherever possible. Learn more.

Is there an adjustment period with a Puffy mattress?

We recommend giving your body at least 14 nights to adjust to Puffy’s superior support and comfort, but a full 30 nights allows you to experience the full benefits. If you’re still not convinced, return your mattress for a full refund as part of our 101-night sleep trial.

Does the 101-night sleep trial apply to bed frames and accessories?

The 101-night sleep trial extends to every single product in the Puffy collection. If it’s not your ideal comfort match, return your bed frame or bedding accessory for a full refund.

DISCOVER PUFFY

Puffy Return Policy Terms

*You must try your Puffy mattress for a minimum of 14 nights before we can process a refund.
The Puffy mattress return policy is limited to a lifetime maximum of two returns per household.
Returns must be exercised directly with Puffy no later than the 101st day following delivery.
Returning the free bedding gifts (Puffy Signature Pillows) included with your mattress purchase is not required.
We can only accept returns of unopened items to our facility. Contact support@puffy.ca for a return shipping label.
Opened items must be donated before we can issue a refund.
- Puffy can arrange home pick-up for charity donations of all mattresses, the Serenity Adjustable Base, and the Sterling Bed Frame. You can also choose to organize the donation of these products yourself. Contact support@puffy.ca to start a return.
- For all other products, including the Midnight Foundation and bedding items, you need to organize the donation. We can guide you in arranging a donation to a charity of your choice. Contact support@puffy.ca to start a return.
If you donate items yourself, all you will need is a donation receipt to receive a full refund.
Puffy's 101-night sleep trial and return policy applies only to original purchasers of genuine Puffy products purchased directly from the website at puffy.ca.

What sleepers love about the
Puffy return process.

“This sheet set is by far the best set I have ever bought. I was very confident with the purchase because I knew I could return it if I didn't like it - as I did with my previous set from a different brand.”

Joyce C.

“So easy to work with. I made a mistake and ordered the wrong size mattress and i contacted them about the issue. Their team was so easy to work with and the return process was so easy.”

Kysia D.

“...the customer service was FANTASTIC. The return process was seamless and I recommend anyone searching for a mattress to give them a try.”

Patti

Puffy Returns

Return your Puffy purchase in 3 easy steps.

What sleepers love about thePuffy return process.

What sleepers love about the
Puffy return process.