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Please note: Due to the recent high demand for our amazing products, our response and delivery times are a little longer than usual. We appreciate your patience and we can’t wait to help you sleep better!

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featured questions

  • How do returns work with the 101 Night Trial?

    If you are not satisfied with your Puffy Mattress, you can return it within 101 Nights. We’ll schedule the mattress return and donate it to a charity so it doesn’t go to waste. We’ll even provide a full refund of the purchase price.

  • How do you return your mattress?

    If the Puffy isn't the perfect fit for you, we want to ensure your return process is simple and easy. Just use the contact form below or email our support team - support@puffy.ca - with your order number and we'll get your return started.

  • How much does it cost to ship?

    Shipping is free throughout Canada!

  • Do you pay return shipping?

    In the event that you do not fall in love with your new Puffy mattress during your 101 Night Sleep Trial, you do not need to worry about paying for return shipping.

    We will reach out to local charities in your area and set up a time for your mattress to be picked up from your home. In the event that we are unable to find a local charity that accepts mattresses, we will reach out to recycling centers.

    Either way, you do not need to worry about any shipping charges!

  • What's the difference between the Puffy and Puffy Lux?

    The Puffy is our original 10" mattress that provides you with the perfect blend of comfort and support. The Puffy Lux is our specialized 12" mattress that adds a revolutionary new Plush Cloud comfort transition foam to bring you enhanced pressure relief. To find out more, please see our Puffy Mattress Comparison page here.

  • Do we pick up your old mattress?

    Puffy does not provide a mattress pickup service, however, most cities do provide a once a year free pickup of old mattresses/large items if you were to call your local sanitation department.

  • How much do the mattresses weigh?

    Puffy Mattress Weights
    Size Puffy (lbs) Puffy Lux (lbs)
    Twin 29 35
    Twin XL 30 37
    Full 40 49
    Queen 48 59
    King 61 75
    California King 61 75
  • How tall (depth) are the mattresses?

    The original Puffy Mattress is 10" tall while our Puffy Lux Mattress is 12" tall.

  • Does Puffy get indentations where you sleep after a while?

    The Puffy mattress has undergone years of research to develop, and is made with the highest quality materials. Both the Puffy and the Puffy Lux mattress come with a lifetime warranty to cover you from any manufacturing defects such as mattress sagging and deep indentations. See our warranty page for more details.

  • Can the Puffy Mattress be used on an adjustable base/frame?

    Yes! All of our mattresses are compatible with your existing adjustable base or our full-featured, high quality Puffy Adjustable Base - click here to find out more.

  • What are the dimensions of the Puffy?

    Puffy Mattress Dimensions
    Size Puffy Puffy Lux
    Twin 39" x 75" x 10" 39" x 75" x 12"
    Twin XL 39" x 80" x 10" 39" x 80" x 12"
    Full 54" x 75" x 10" 54" x 75" x 12"
    Queen 60" x 80" x 10" 60" x 80" x 12"
    King 76" x 80" x 10" 76" x 80" x 12"
    California King 72" x 84" x 10" 72" x 84" x 12"

    Your Puffy mattress will arrive in a box that measures 19" x 19" x 42". Once you open it up, you can expect to receive the perfect size bed to fit your needs.

  • How much weight can my Puffy Mattress hold?

    Puffy Mattress is designed to support up to 350 LBS per side of the mattress.

  • Where are the mattresses made?

    Everything in Puffy's mattresses, from the cover, to the border, to the foams inside, and even the shipping box are all made 100% here in Canada!

  • What type of base or foundation can we place the Puffy on?

    Because of their build and quality, our mattresses are able to be placed on most surfaces!

    1. Box Springs - If you currently have a box spring that's in good condition, or are planning to get a new one to add some more give to the mattress, go for it!
    2. Slatted Frames - Just make sure the slats are no more than 4 inches apart!
    3. Platform & Adjustable Bases - Find comfort using your Puffy on any solid or adjustable base!
    4. Floor - If you have a minimalist room design, the Puffy will even work perfectly on the floor!
  • Where can we try the Puffy Mattress?

    Puffy's mattresses are not available in stores and sold online only, however, you can try our mattresses risk free in your own home for 101 nights! If you don't absolutely love it, we can schedule a pickup and refund you your full purchase price.

    The reason we don't offer our mattresses in stores is because it allows us to keep our operating costs low and pass the savings onto you! It's how we've been able to offer such incredible mattresses at amazingly low prices!

  • Do I need to flip my Puffy mattress?

    Puffy's mattresses are designed so that it would never need to be flipped over. You can, on occasion, rotate them 180 degrees, however it is not necessary.

  • Will you set up my mattress?

    There is no need to have a set-up team come out because the Puffy mattress will arrive compressed in a 42" x 19" x 19" box, making it MUCH easier to carry to your bedroom before opening!

  • Will you remove my old mattress?

    We do not remove old mattresses. To remove your old mattress, contact a local donation center or simply call 1-(800)-GOT-JUNK and they provide pick up service for a small fee.

    Most sanitation departments also provide 1-2 free large item pick-ups per year - you can try giving your local department a call to arrange a curb-side pick-up.

  • Do you make custom size mattresses or mattresses for RVs?

    Puffy only comes in the 6 CA standard mattress sizes:

    • Twin
    • Twin XL
    • Full
    • Queen
    • King
    • California King
  • Puffy Foundation

    • Does the Puffy Foundation fit on to my headboard?

      The Puffy Foundation comes with headboard attachment parts to easily connect your headboard to your frame!

    • What are the dimensions of the Puffy Foundation?


      Puffy Foundation Dimensions

      Foundation Size Dimensions
      Twin 39" x 75" x 15"
      Twin XL 39" x 80" x 15"
      Full 54" x 75" x 15"
      Queen 60" x 80" x 15"
      King 76" x 80" x 15"
      California King 72" x 84" x 15"

    • How much does the Puffy Foundation weigh?


      Puffy Mattress Foundation Weight

      Puffy Foundation Size Weight
      Twin 23.5 Lbs
      Twin XL 24.5 Lbs
      Full 34.5 Lbs
      Queen 38 Lbs
      King 44 Lbs
      California King 44 Lbs

    • Will the Puffy Foundation fit inside the Puffy Bed Frame?

      Yes, the Puffy Foundation will fit inside the Puffy Bed Frame. However, you do not need to purchase both as the Puffy Bed Frame already includes rolling slats to provide you with a foundation to place your new mattress on!

    • Can I attach a headboard to the Puffy Foundation?

      Yes, your order will include headboard attachment brackets to install a headboard to your Puffy Foundation.

    • Puffy Mattress Foundation Manual

      If you've lost or misplaced your manual, download the digital copy here! - click here to download

  • Puffy Adjustable Base

    • Does the Adjustable Base come in Full size?

      Yes! The Puffy Adjustable Base is available now in a Full size! It is also available in Twin XL, Queen, and Split King sizes.

      The Split King size can accommodate either a single King sized mattress, or 2 Twin XL mattresses for independent comfort!

    • Does the Split King Adjustable Base consist of 2 independently moving units?

      Yes! The Split King Adjustable base combines 2 of our Twin XL bases together, side-by-side. The base can be used with 2 Twin XL mattresses and controlled completely independently from one another, or connected via our Synchronization Cable and used with a single King size mattress. The choice is up to you!

    • Can the Puffy Adjustable Base fit inside my current bed frame?

      The Puffy Adjustable Base was designed to fit into the same size bed frame.

    • Can I use my Puffy Adjustable Base without a bed frame?

      The Puffy Adjustable Base is designed so that it can be used one of two ways. It can be placed inside of a bed frame, or it can be used as a standalone base.

    • What are the dimensions of the Puffy Adjustable Base?


      Puffy Adjustable Base Dimensions

      Adjustable Base Size Dimensions
      Twin XL 38" x 80" x 13.5"
      Full 54" x 75" x 13.5"
      Queen 60" x 80" x 13.5"
      Split King 76" x 80" x 13.5"

      The Split King Adjustable base combines 2 of our Twin XL bases together, side-by-side. The base can be used with 2 Twin XL mattresses and controlled completely independently from one another, or be used with a single King size mattress.

    • How much weight can the Puffy Adjustable Base support?

      The Puffy Adjustable Base can support up to 400 lbs. The Split-King Adjustable base supports 400 lbs on each side.

    • What size mattress does the Puffy Split-King Adjustable base need?

      The Puffy Split-King Adjustable Base can be used with one of two options:

      • 2x Twin XL mattresses (for independent adjustments for each sleeper).
      • 1x King mattress.
    • Can the Split-King Adjustable Base be linked to have both sides work simultaneously?

      Yes! You can pair up the two halves of the Split-King Adjustable Base using the included Synchronization cable which allows you to control both sides simultaneously. This allows you to use the Split-King frame with a single King size mattress!

    • How much does the Puffy Adjustable Base weigh?


      Puffy Adjustable Base Weight

      Adjustable Base Size Weight
      Twin XL 99 Lbs
      Full 114.5 Lbs
      Queen 123.5 Lbs
      Split King 2 x 99 Lbs (197.5 Lbs)

    • Will my current mattress work on the Puffy Adjustable Base?

      If your current mattress is an all foam or latex mattress, then yes, it will be compatible.

    • Puffy Adjustable Base Manual

      If you've lost or misplaced your manual, download the digital copy here! - click here to download

  • Puffy Bed Frame

    • How much weight can the Puffy Bed Frame support?

      The Puffy Bed Frame can support up to 1000 LBS

    • What are the dimensions of the Puffy Bed Frame?


      Puffy Bed Frame Dimensions

      Bed Frame Size Dimensions
      Full 58.5" x 82.5" x 51"
      Queen 64.5" x 87.5" x 51"
      King 80" x 87.5" x 51"
      California King 76" x 91.5" x 51"

      The height listed includes the height of the headboard - the height of the bed frame alone is 18 inches high.

    • What is the height of the Puffy Bed Frame including the Puffy Mattress?

      The top of the Puffy mattress, while placed on the Puffy Bed Frame, is 24.5 inches tall.

    • What is the height of the Puffy Bed Frame including the Puffy Lux?

      The top of the Puffy Lux mattress, while placed on the Puffy Bed Frame, is 26.5 inches tall.

    • Can the Puffy Adjustable Base fit inside the Puffy Bed Frame?

      Yes! The Puffy Bed Frame is perfectly spaced to fit the Puffy Adjustable Base within it. All you have to do is remove the rolling slats and the slat support rails, and you're good to go!

    • Does the Puffy Bed Frame include a box spring or foundation?

      The Puffy Bed Frame includes a foundation of rolling slats! These are a higher quality version than your typical solid/flat slats so you won’t need any extra support.

    • Will the Puffy Foundation fit inside the Puffy Bed Frame?

      Yes, the Puffy Foundation will fit inside the Puffy Bed Frame. However, you do not need to purchase both as the Puffy Bed Frame already includes rolling slats to provide you with a foundation to place your new mattress on!

    • How much does the Puffy Bed Frame weigh?


      Puffy Bed Frame Weight

      Bed Frame Size Weights
      Full 133 Lbs
      Queen 143 Lbs
      King 165 Lbs
      California King 165 Lbs

      *Weights are for both the frame and headboard.

    • Puffy Bed Frame Manual

      If you've lost or misplaced your manual, download the digital copy here!

  • Puffy Body Pillow

    • What are the dimensions of the Puffy Body Pillow?

      The Puffy Body Pillow's dimensions are:

      • 54" Wide
      • 20" Long
    • How do you wash the Puffy body pillow?

      Washing the Puffy Body Pillow is easy. Unzip the outer cover and machine wash at home. You can dry the body pillow cover on low heat.

    • Can a body pillow help with back pain?

      The Puffy Body Pillow is designed to help ease the pressure off the back and provide ultimate relaxation, whether you are sitting or sleeping. Hugging the Puffy Body Pillow like a side sleeper, and placing it between the knees, is a favored position that can assist with reducing back pain.

    • Can a body pillow help with snoring?

      If snoring is an issue, The Puffy Body Pillow can be used to open the airways and keep the body in a side position. Sleeping on your side is said to be the best position to reduce snoring. Plus, the Puffy Body Pillow is hypoallergenic, so allergens won’t interrupt your sleep.

  • Puffy Mattress Pad

    • What are the dimensions of the Puffy Mattress Pad?


      Puffy Mattress Pad Dimensions

      Mattress Pad Size Dimensions
      Twin 39" x 75" x 2"
      Twin XL 39" x 80" x 2"
      Full 54" x 75" x 2"
      Queen 60" x 80" x 2"
      King 76" x 80" x 2"
      California King 72" x 84" x 2"

      The Puffy Mattress Pad is 2 inches thick and has durable stretch pockets compatible with mattresses up to 15 inches in depth.

    • How do you wash the Puffy Mattress Pad?

      The Puffy Mattress Pad should be machine washed cold.

      Wash the Puffy Mattress Pad in cold water on a gentle cycle only. DO NOT USE BLEACH. Do not dry clean. Do not iron. Tumble dry on low heat and make sure it is completely rinsed out and dry before use.

  • Puffy Comforter

    • What are the dimensions of the Puffy Comforter?


      Puffy Comforter Dimensions

      Mattress Pad Size Dimensions
      Twin 39" x 75" x 2"
      Twin XL 39" x 80" x 2"
      Full 54" x 75" x 2"
      Queen 60" x 80" x 2"
      King 76" x 80" x 2"
      California King 72" x 84" x 2"

    • How do you wash the Puffy Comforter?

      The Puffy Comforter should be machine washed cold.

      Wash the Puffy Comforter in cold water on a gentle cycle only. DO NOT USE BLEACH. Do not dry clean. Do not iron. Tumble dry on low heat and make sure it is completely rinsed out and dry before use.

  • Puffy Protector

    • What are the dimensions of the Puffy Mattress Protector?


      Puffy Mattress Protector Dimensions

      Mattress Protector Size Dimensions
      Twin 39" x 75"
      Twin XL 39" x 80"
      Full 54" x 75"
      Queen 60" x 80"
      King 76" x 80"
      California King 72" x 84"

      The Puffy Mattress Protector uses durable stretch pockets that can accommodate both the thickness of all Puffy's mattresses.

    • How do you wash the Puffy Protector?

      Wash the Puffy Mattress Protector in cold water on a gentle cycle. DO NOT USE BLEACH. Tumble dry on low heat and make sure it is completely dry before use.

  • Puffy Topper

    • Is the Puffy Topper Cover washable?

      Yes! The Puffy Topper's cover is removable and washable.

      Wash Instructions: Wash zipper cover in cold water on gentle cycle. DO NOT USE BLEACH! Tumble dry on low heat. Completely dry before use.

  • Puffy Blanket

    • How big is the Puffy Blanket?

      The Puffy Blanket comes in three generous sizes. It's perfect for sharing, for use as a throw, or luxuriously soft comfort just for yourself.

      Puffy Blanket Sizes include:

      • 65” x 50”
      • 92” x 85”
      • 108” x 90”
    • Can I use the Puffy Blanket as a throw blanket?

      Yes! The Puffy Blanket can be used as a blanket in the bedroom and as a faux fur throw in the living room. The duel-feel faux fur and mink design will add velvety warm comfort to any room of the house.

    • How to wash the faux fur Puffy Blanket?

      Machine wash your faux fur Puffy Blanket at home. Just use cold water and wash it with similar colors. You can also tumble dry the Puffy Blanket on low heat.

  • Puffy Weighted Blanket

    • How do you wash the Puffy Weighted Blanket?

      Inner Blanket - Hand wash and only hang dry - DO NOT TUMBLE DRY

      Duvet Cover- Hand wash, or machine wash, and hang dry - do not bleach - DO NOT TUMBLE DRY

    • How do you tie the Duvet Cover to the Weighted Blanket?

      1. Spread out your Puffy Weighted Blanket on the bed.
      2. Unzip the cover.
      3. Turn the cover inside out.
      4. Spread the reversed cover on top of the blanket.
      5. Create strong knots between the loops of the cover and the loops of the blanket.
      6. Flip the cover right-side in.
      7. Close the zipper.
  • Puffy Sheets

    • How do I wash Puffy Sheets?

      Puffy Sheets can be washed and tumble dried at home. We recommend washing the bamboo sheets in cold water to help sustain the soft and silky feel. Wash after wash, Puffy Bamboo Bed Sheets will continuously cover you in comfort.

    • Do Puffy Sheets fit any mattress?

      Puffy Sheet Sets are available in all sizes, including Twin, Twin XL, Full, Queen, King, and California King.

      The Puffy Sheet set features a fitted sheet, flat sheet, and two pillowcases (1 pillowcase for the Twin and Twin XL). The Puffy deep pocket fitted sheet is perfect for mattresses between 10 and 15 inches deep.

    • Are Puffy Bamboo Sheets Safe?

      Puffy Bamboo Sheets are safe for the entire family. Naturally hypoallergenic 100% bamboo fiber is soft, breathable, and dust mite resistant.

      Puffy Sheets are also Standard 100 OEKO-TEX Certified. Every thread and component has been tested for harmful substances. This is the highest possible standard for textile quality and assurance.

      Puffy Bamboo Sheets also contain antibacterial properties. 100% bamboo sheets absorb and evaporate moisture, minimizing the opportunity for bacteria to share the bed with you.

  • Puffy Dog Bed

    • What is the best Puffy Dog Bed size for my dog?

      There is a Puffy Dog Bed for small, medium, and large dogs.

      • The small dog bed is 25" x 20" x 5.5".
      • The medium dog bed is 36" x 28" x 9".
      • The large dog bed is 44" x 34" x 10".
    • Is the Puffy Dog Bed indestructible?

      The Puffy Dog Bed is tough! Designed with an anti-tear and scratch-resistant cover, this dog bed is built to last.

    • What is the Puffy Dog Bed made of?

      The base of the Puffy Dog Bed is high-density 100% memory foam, which provides comfort, support, and breathability. The cover of the Puffy Dog Bed is a durable 100% polyester microfiber fabric, both soft yet strong so your pup can play and sleep well.

    • How long does a dog bed last?

      Many dog beds do not stand the test of time. The Puffy Dog Bed comes with a Lifetime Warranty. For as long as your dog enjoys sleeping on clouds, we cover your purchase.

    • How do I wash a Puffy Dog Bed?

      Remove the cover of the Puffy Dog Bed and machine wash below 40℃.

  • Puffy Rug

    • What size rug should I buy?

      If you are placing the rug beneath a queen size bed, a 5′ x 8′ area rug will fit nicely. The 5′ x 8′ area rug is also suited to smaller living room spaces and dining rooms. For a king size bed or california king bed, a 6′ x 10′ area rug is better suited. The 6′ x 10′ area rug is the best option for larger spaces around the house.

    • How thick is the Puffy Rug?

      The Puffy area rug has a pile height of 1.5". The Puffy Rug is a plush high-pile shag area rug that feels luxuriously soft between your toes.

    • How do you clean the Puffy Rug?

      You can spot clean the Puffy Rug with mild detergent. Blot dry with a clean undyed cloth by pressing firmly over the spill. For hard to remove stains, professional rug cleaning is recommended.

  • Do we offer financing?

    YES! We offer great 0% interest payment plans up to 12 months through our partners at Splitit so you can pay on your own terms! When you get to the payment section at checkout, just choose the Splitit payment option. To learn more - click here.

  • How do returns work with the 101 Night Trial?

    If you are not satisfied with your Puffy Mattress, you can return it within 101 Nights. We’ll schedule the mattress return and donate it to a charity so it doesn’t go to waste. We’ll even provide a full refund of the purchase price.

  • How do you return your mattress?

    If the Puffy isn't the perfect fit for you, we want to ensure your return process is simple and easy. Just use the contact form below or email our support team - support@puffy.ca - with your order number and we'll get your return started.

  • How much does it cost to ship?

    Shipping is free throughout Canada!

  • Do you pay return shipping?

    In the event that you do not fall in love with your new Puffy mattress during your 101 Night Sleep Trial, you do not need to worry about paying for return shipping.

    We will reach out to local charities in your area and set up a time for your mattress to be picked up from your home. In the event that we are unable to find a local charity that accepts mattresses, we will reach out to recycling centers.

    Either way, you do not need to worry about any shipping charges!

Contact Puffy Customer Support

Questions? Ask away, we love helping.

Puffy is super quick to respond.

Do you need help choosing the perfect mattress or Puffy product or do you have questions about your Puffy Mattress order? Our Puffy customer service representatives are here seven days a week to assist you with all of your Puffy product questions.

Whether you're wondering about the set-up process, the comfort of the mattress, exclusive discounts and offers or how we make our mattresses, our representatives are prepared to give you as much information as you need to feel confident in your purchase. If you don't have time to make a phone call, fill out the form above with the details of your inquiry.

Contact us today so you can start sleeping better with a Puffy Mattress!