Your Puffy Cart 0 Items
Cart is empty
Free shipping and returns
Puffy Mattress Perfect Sleep
Puffy Mattress Perfect Sleep

Puffy Support

Puffy is super quick to respond!

Business Hours
6:30AM - 8:00PM PST
Monday - Friday
8:00AM - 5:00PM PST
Saturday - Sunday
101-Night
Sleep Trial
Lifetime
Warranty
Made
in Canada
Free, No-Contact
Delivery
Return
Policy
Finance
Options
Do you have questions? We are here to answer them.

Frequently Asked Questions

Select Category:

featured questions

  • How do returns work with the 101-Night Sleep Trial?

    If you decide Puffy isn’t for you within our 101-night sleep trial, you can return it for free. We’ll schedule the mattress return and donate it to a charity so it doesn’t go to waste. We’ll even provide a full refund of the purchase price.

    Back to top
  • How do you return your mattress?

    If Puffy isn't the perfect fit for you, our return policy makes product returns quick and easy. Just use the contact form above or email our support team support@puffy.ca with your order number and we'll get your return started.

    Back to top
  • How much does it cost to ship?

    Shipping is free throughout Canada!

    Back to top
  • Do you pay return shipping?

    In the event that you do not fall in love with your new Puffy Mattress during your 101-night sleep trial, you do not need to worry about paying for return shipping.

    We will reach out to local charities in your area and set up a time for your mattress to be picked up from your home. In the event that we are unable to find a local charity that accepts mattresses, we will reach out to recycling centers.

    Either way, you do not need to worry about any shipping charges!

    Back to top
  • What is covered in the lifetime warranty?

    Our lifetime warranty protects the quality of all mattresses, bases, bedding, and bedroom accessories for the entire time you use them.

    Back to top
  • Where are Puffy mattresses made?

    We’re proud to produce Canadian-made mattresses. All Puffy mattresses are designed, manufactured, assembled, and sewn right here in Canada.

    Back to top
  • What is the difference between the Puffy and Puffy Lux?

    The Puffy is our original 10" mattress that provides you with the perfect blend of comfort and support. The Puffy Lux is our specialized 12" mattress that adds a revolutionary new Plush Cloud comfort transition foam to bring you enhanced pressure relief. To find out more, please see our Puffy Mattress Comparison page here.

  • Will you pick-up and remove my old mattress?

    We do not have a service to pick-up your old mattress. However, you do have options. To remove your old mattress, contact a local donation center, or simply call 1-(800)-GOT-JUNK, they will provide pick-up service for a small fee. Most sanitation departments also provide 1-2 free large item pick-ups per year. You can try giving your local department a call to arrange this.

    Back to top
  • How much do the mattresses weigh?

    PUFFY MATTRESS WEIGHTS
    Size Puffy (lbs) Puffy Lux (lbs)
    Twin 29 35
    Twin XL 30 37
    Full 40 49
    Queen 48 59
    King 61 75
    California King 61 75
    Back to top
  • How tall (depth) are the mattresses?

    The original Puffy Mattress is 10" tall while our Puffy Lux Mattress is 12" tall.

    Back to top
  • Does Puffy get indentations where you sleep after a while?

    The Puffy mattress has undergone years of research to develop and is made with the highest quality materials. Both the Puffy and the Puffy Lux mattress come with a lifetime warranty to cover you from any manufacturing defects such as mattress sagging and deep indentations.

    Back to top
  • Can the Puffy Mattress be used on an adjustable base/frame?

    Yes! All of our mattresses are compatible with your existing adjustable base or our full-featured, high-quality Puffy Adjustable Base.

    Back to top
  • What are the dimensions of the Puffy?

    PUFFY MATTRESS DIMENSIONS
    Size Puffy Puffy Lux
    Twin 39" x 75" x 10" 39" x 75" x 12"
    Twin XL 39" x 80" x 10" 39" x 80" x 12"
    Full 54" x 75" x 10" 54" x 75" x 12"
    Queen 60" x 80" x 10" 60" x 80" x 12"
    King 76" x 80" x 10" 76" x 80" x 12"
    California King 72" x 84" x 10" 72" x 84" x 12"

    Your Puffy mattress will arrive in a box that measures 19" x 19" x 42". Once you open it up, you can expect to receive the perfect size bed to fit your needs.

    Back to top
  • How much weight can my Puffy Mattress hold?

    Puffy Mattress is designed to support up to 350 lbs per side of the mattress.

    Back to top
  • What type of base or foundation can we place the Puffy on?

    Because of their build and quality, our mattresses are able to be placed on most surfaces!

    1. Box springs - If you currently have a box spring that's in good condition, or are planning to get a new one to add some more give to the mattress, go for it!
    2. Slatted frames - Just make sure the slats are no more than 4 inches apart!
    3. Platform & adjustable bases - Find comfort using your Puffy on any solid or adjustable base!
    4. Floor - If you have a minimalist room design, the Puffy will even work perfectly on the floor!
    Back to top
  • Where can we try the Puffy Mattress?

    Puffy's mattresses are not available in stores and sold online only, however, you can try our mattresses risk-free in your own home for 101 nights! If you don't absolutely love it, we can schedule a pickup and refund you your full purchase price.

    The reason we don't offer our mattresses in stores is because it allows us to keep our operating costs low and pass the savings onto you! It's how we've been able to offer such incredible mattresses at amazingly low prices!

    Back to top
  • Do I need to flip my Puffy Mattress?

    Puffy's mattresses are designed so that it would never need to be flipped over. You can, on occasion, rotate them 180 degrees, however it is not necessary.

    Back to top
  • Will you set up my mattress?

    There is no need to have a set-up team come out because Puffy Mattresses arrive compressed in a 19" x 19" x 42" box making it easier to carry to your bedroom and open.

    Back to top
  • Do you make custom size mattresses or mattresses for RVs?

    Puffy only comes in the 6 US standard mattress sizes:

    • Twin
    • Twin XL
    • Full
    • Queen
    • King
    • California King
    Back to top
  • Puffy Foundation

    • Does the Puffy Foundation fit on to my headboard?

      The Puffy Foundation comes with headboard attachment parts to easily connect your headboard to your frame!

      Back to top
    • How much weight can the Puffy Foundation support?

      The Puffy Foundation has a robust metal design and is constructed to support over 1000 lbs.

      Back to top
    • What are the dimensions of the Puffy Foundation?


      Puffy Foundation Dimensions

      Foundation Size Dimensions
      Twin 39" x 75" x 15"
      Twin XL 39" x 80" x 15"
      Full 54" x 75" x 15"
      Queen 60" x 80" x 15"
      King 76" x 80" x 15"
      California King 72" x 84" x 15"

      Back to top
    • How much does the Puffy Foundation weigh?


      Puffy Foundation Weights

      Puffy Foundation Size Weight
      Twin 24 lbs
      Twin XL 25 lbs
      Full 38 lbs
      Queen 41 lbs
      King 47 lbs
      California King 48 lbs

      Back to top
    • Will the Puffy Foundation fit inside the Puffy Bed Frame?

      Yes, the Puffy Foundation will fit inside the Puffy Bed Frame. However, you do not need to purchase both as the Puffy Bed Frame already includes rolling slats to provide you with a foundation to place your new mattress on!

      Back to top
    • Can I attach a headboard to the Puffy Foundation?

      Yes, your order will include headboard attachment brackets to install a headboard to your Puffy Foundation.

      Back to top
    • Puffy Foundation Manual

      If you've lost or misplaced your manual, download the digital copy here!

      Back to top
  • Puffy Adjustable Base

    • Does the Puffy Adjustable Base come in full size?

      Yes! The Puffy Adjustable Base is available now in a full size! It is also available in twin XL, queen, and split king sizes.

      The split king size can accommodate either a single king size mattress, or 2 twin XL mattresses for independent comfort!

      Back to top
    • Does the split king Puffy Adjustable Base consist of 2 independently moving units?

      Yes! The split king Puffy Adjustable Base combines 2 of our twin XL bases together, side-by-side. The base can be used with 2 twin XL mattresses and controlled completely independently from one another, or connected via our synchronization cable and used with a single king size mattress. The choice is up to you!

      Back to top
    • Can the Puffy Adjustable Base fit inside my current bed frame?

      The Puffy Adjustable Base was designed to fit into the same size bed frame.

      Back to top
    • Can I use my Puffy Adjustable Base without a bed frame?

      The Puffy Adjustable Base is designed so that it can be used one of two ways. It can be placed inside of a bed frame, or it can be used as a standalone base.

      Back to top
    • What are the dimensions of the Puffy Adjustable Base?


      Puffy Adjustable Base Dimensions

      Puffy Adjustable Base Size Dimensions
      Twin XL 38" x 80" x 15"
      Full 54" x 75" x 15"
      Queen 60" x 80" x 15"
      Split King 76" x 80" x 15"

      The split king Puffy Adjustable Base combines 2 of our twin XL bases together, side-by-side. The base can be used with 2 twin XL mattresses and controlled completely independently from one another, or be used with a single king size mattress.

      Back to top
    • How much weight can the Puffy Adjustable Base support?

      The Puffy Adjustable Base can support up to 400 lbs. The split king Puffy Adjustable Base supports 400 lbs on each side.

      Back to top
    • What size mattress does the split king Puffy Adjustable Base need?

      The split king Puffy Adjustable Base can be used with one of two options:

      • 2x twin XL mattresses (for independent adjustments for each sleeper).
      • 1x king mattress
      Back to top
    • Can the split king Puffy Adjustable Base be linked to have both sides work simultaneously?

      Yes! You can pair up the two halves of the split king Puffy Adjustable Base using the included synchronization cable which allows you to control both sides simultaneously. This allows you to use the split king frame with single king size mattress!

      Back to top
    • How much does the Puffy Adjustable Base weigh?


      Puffy Adjustable Base Weights

      Puffy Adjustable Base Size Weight
      Twin XL 108 lbs
      Full 123.5 lbs
      Queen 134.5 lbs
      Split King 2 x 108 lbs (216 lbs)

      Back to top
    • Will my current mattress work on the Puffy Adjustable Base?

      If your current mattress is an all-foam or latex mattress, then yes, it will be compatible.

      Back to top
    • Puffy Adjustable Base Manual

      If you've lost or misplaced your manual, download the digital copy here!

      Back to top
  • Puffy Bed Frame

    • How much weight can the Puffy Bed Frame support?

      The Puffy Bed Frame is sturdy enough to support up to 600 lbs.

      Back to top
    • What are the dimensions of the Puffy Bed Frame?


      Puffy Bed Frame Dimensions

      Puffy Bed Frame Size Dimensions
      Full 58" x 83" x 51"
      Queen 64" x 88" x 51"
      King 80" x 88" x 51"
      California King 76" x 92" x 51"

      The height listed includes the height of the headboard - the height of the bed frame alone is 17 inches high.

      Back to top
    • What is the height of the Puffy Bed Frame including the Puffy Mattress?

      The top of the Puffy Mattress, while placed on the Puffy Bed Frame, is 24.5 inches tall.

      Back to top
    • What is the height of the Puffy Bed Frame including the Puffy Lux?

      The top of the Puffy Lux Mattress, while placed on the Puffy Bed Frame, is 26.5 inches tall.

      Back to top
    • Can the Puffy Adjustable Base fit inside the Puffy Bed Frame?

      Yes! The Puffy Bed Frame is perfectly spaced to fit the Puffy Adjustable Base within it. All you have to do is remove the rolling slats and the slat support rails, and you're good to go!

      Back to top
    • Does the Puffy Bed Frame include a box spring or foundation?

      The Puffy Bed Frame includes a foundation of rolling slats! These are a higher quality version than your typical solid/flat slats so you won’t need any extra support.

      Back to top
    • Will the Puffy Foundation fit inside the Puffy Bed Frame?

      Yes, the Puffy Foundation will fit inside the Puffy Bed Frame. However, you do not need to purchase both as the Puffy Bed Frame already includes rolling slats to provide you with a foundation to place your new mattress on!

      Back to top
    • How much does the Puffy Bed Frame weigh?


      Puffy Bed Frame Weights

      Puffy Bed Frame Size Weight
      Full 160 lbs
      Queen 167 lbs
      King 202 lbs
      California King 198 lbs

      *Weights are for both the frame and headboard.

      Back to top
    • Puffy Bed Frame Manual

      If you've lost or misplaced your manual:

      Back to top
  • Puffy Body Pillow

    • What are the dimensions of the Puffy Body Pillow?

      The Puffy Body Pillow's dimensions are:

      • 54" Wide
      • 20" Long
      Back to top
    • How do you wash the Puffy Body Pillow?

      Washing the Puffy Body Pillow is easy. Unzip the outer cover and machine wash at home. You can dry the body pillow cover on low heat.

      Back to top
    • Can a body pillow help with back pain?

      The Puffy Body Pillow is designed to help ease the pressure off the back and provide ultimate relaxation, whether you are sitting or sleeping. Hugging the Puffy Body Pillow like a side sleeper, and placing it between the knees, is a favored position that can assist with reducing back pain.

      Back to top
    • Can a body pillow help with snoring?

      If snoring is an issue, the Puffy Body Pillow can be used to open the airways and keep the body in a side position. Sleeping on your side is said to be the best position to reduce snoring. Plus, the Puffy Body Pillow is hypoallergenic, so allergens won’t interrupt your sleep.

      Back to top
    • How much does the Puffy Body Pillow weigh?

      The body pillow weighs a total of 7 lbs.

      Back to top
  • Puffy Mattress Pad

    • What are the dimensions of the Puffy Mattress Pad?


      Puffy Mattress Pad Dimensions

      Puffy Mattress Pad Size Dimensions
      Twin 39" x 75" x 2"
      Twin XL 39" x 80" x 2"
      Full 54" x 75" x 2"
      Queen 60" x 80" x 2"
      King 76" x 80" x 2"
      California King 72" x 84" x 2"

      The Puffy Mattress Pad is 2 inches thick and has durable stretch pockets compatible with mattresses up to 15 inches in depth.

      Back to top
    • How do you wash the Puffy Mattress Pad?

      The Puffy Mattress Pad should be machine washed cold.

      Wash the Puffy Mattress Pad in cold water on a gentle cycle only. DO NOT USE BLEACH. Do not dry clean. Do not iron. Tumble dry on low heat and make sure it is completely rinsed out and dry before use.

      Back to top
    • How much does the Puffy Mattress Pad weigh?

      The weight of your mattress pad depends on its size. Here’s a helpful table:

      Puffy Mattress Pad Weights

      Puffy Mattress Pad Size Weight
      Twin 6 lbs
      Twin XL 7 lbs
      Full 9 lbs
      Queen 10 lbs
      King 12.7 lbs
      California King 12.7 lbs

      Back to top
  • Puffy Comforter

    • What are the dimensions of the Puffy Comforter?


      Puffy Comforter Dimensions

      Puffy Comforter Size Dimensions
      Twin/Twin XL 70" x 88"
      Full/Queen 90" x 94"
      King/California King 94" x 108"

      Back to top
    • How do you wash the Puffy Comforter?

      The Puffy Comforter should be machine washed cold.

      Wash the Puffy Comforter in cold water on a gentle cycle only. DO NOT USE BLEACH. Do not dry clean. Do not iron. Tumble dry on low heat and make sure it is completely rinsed out and dry before use.

      Back to top
    • How much does the Puffy Comforter weigh?

      The weight of your comforter depends on its size. Here’s a helpful table:

      Puffy Comforter Weights

      Puffy Comforter Size Weight
      Twin/Twin XL 5.6 lbs
      Full/Queen 7.5 lbs
      King/California King 9 lbs

      Back to top
  • PUFFY MATTRESS PROTECTOR

    • What are the dimensions of the Puffy Mattress Protector?


      Puffy Mattress Protector Dimensions

      Puffy Mattress Protector Size Dimensions
      Twin 39" x 75"
      Twin XL 39" x 80"
      Full 54" x 75"
      Queen 60" x 80"
      King 76" x 80"
      California King 72" x 84"

      The Puffy Mattress Protector uses durable stretch pockets that can accommodate the thickness of all Puffy's mattresses.

      Back to top
    • How do you wash the Puffy Mattress Protector?

      Wash the Puffy Mattress Protector in cold water on a gentle cycle. DO NOT USE BLEACH. Tumble dry on low heat and make sure it is completely dry before use.

      Back to top
    • How much does the Puffy Mattress Protector weigh?

      The weight of your mattress protector depends on its size. Here’s a helpful table:

      Puffy Mattress Protector Weights

      Puffy Mattress Protector Size Weight
      Twin 2.4 lbs
      Twin XL 2.6 lbs
      Full 3.1 lbs
      Queen 3.5 lbs
      King 4.4 lbs
      California King 4.3 lbs

      Back to top
  • PUFFY MATTRESS TOPPER

    • Is the Puffy Mattress Topper cover washable?

      Yes! The Puffy Mattress Topper's cover is removable and washable.

      Wash Instructions: Wash zipper cover in cold water on gentle cycle. DO NOT USE BLEACH! Tumble dry on low heat. Completely dry before use.

      Back to top
    • What are the dimensions of the Puffy Mattress Topper?


      PUFFY MATTRESS TOPPER DIMENSIONS

      Puffy Mattress Topper Size Dimensions
      Twin 38” x 75” x 2.5”
      Twin XL 39” x 80” x 2.5”
      Full 54” x 75” x 2.5”
      Queen 60” x 80” x 2.5”
      King 76” x 80” x 2.5”
      California King 72” x 84” x 2.5”

      Back to top
    • How much does the Puffy Mattress Topper weigh?

      The weight of your mattress topper depends on its size and firmness. Here’s a helpful table:

      Puffy Mattress Topper Weights

      Puffy Mattress Topper Size (Firm) Weight
      Twin 10 lbs
      Twin XL 10.25 lbs
      Full 14 lbs
      Queen 16.5 lbs
      King 22.2 lbs
      California King 20 lbs

      Puffy Mattress Topper Size (Soft) Weight
      Twin 11 lbs
      Twin XL 11.25 lbs
      Full 15.3 lbs
      Queen 17.6 lbs
      King 22 lbs
      California King 21.8 lbs

      Back to top
  • Puffy Blanket

    • What are the dimensions of the Puffy Blanket?

      The Puffy Blanket comes in three generous sizes. It’s perfect for sharing, for use as a throw, or for a luxuriously soft comfort just for yourself - so you have options.

      Puffy Blanket sizes include:

      • The small blanket is 65” x 50”
      • The medium blanket is 92” x 85”
      • The large blanket is 108” x 90”
      Back to top
    • Can I use the Puffy Blanket as a throw blanket?

      Yes! The Puffy Blanket can be used as a blanket in the bedroom and as a faux fur throw in the living room. The dual-feel faux fur and mink design will add velvety warm comfort to any room of the house.

      Back to top
    • How to wash the faux fur Puffy Blanket?

      Machine wash your faux fur Puffy Blanket at home. Just use cold water and wash it with similar colors. You can also tumble dry the Puffy Blanket on low heat.

      Back to top
    • How much does the Puffy Blanket weigh?

      The weight of your blanket depends on its size. Here’s a helpful table:

      Puffy Blanket Weights

      Puffy Blanket Size Weight
      Small 2.5 lbs
      Medium 6 lbs
      Large 7.5 lbs

      Back to top
  • Puffy Weighted Blanket

    • How do you wash the Puffy Weighted Blanket?

      Inner Blanket - Hand wash and only hang dry - DO NOT TUMBLE DRY

      Duvet Cover- Hand wash, or machine wash, and hang dry - do not bleach - DO NOT TUMBLE DRY

      Back to top
    • How do you tie the duvet cover to the Puffy Weighted Blanket?

      1. Spread out your Puffy Weighted Blanket on the bed.
      2. Unzip the cover.
      3. Turn the cover inside out.
      4. Spread the reversed cover on top of the blanket.
      5. Create strong knots between the loops of the cover and the loops of the blanket.
      6. Flip the cover right-side in.
      7. Close the zipper.
      Back to top
    • What are the dimensions of the Puffy Weighted Blanket?


      PUFFY WEIGHTED BLANKET DIMENSIONS

      Puffy Weighted Blanket Size Dimensions
      Twin 48” x 72”
      Queen 60” x 80”
      King 80” x 87"

      Back to top
    • How much does the Puffy Weighted Blanket weigh?

      The weight of your weighted blanket depends on its size. Here’s a helpful table:

      Puffy Weighted Blanket Weights

      Puffy Weighted Blanket Size Weight
      Twin 15 lbs
      Queen 15 lbs
      King 20 lbs

      Back to top
  • Puffy Sheets

    • How do I wash Puffy Sheets?

      Puffy Sheets can be washed and tumble dried at home. We recommend washing the bamboo sheets in cold water to help sustain the soft and silky feel. Wash after wash, Puffy bamboo bed sheets will continuously cover you in comfort.

      Back to top
    • Do Puffy Sheets fit any mattress?

      Puffy Sheet sets are available in all sizes, including twin, twin XL, full, queen, king, and California king.

      The Puffy Sheet set features a fitted sheet, flat sheet, and two pillowcases (1 pillowcase for the twin and twin XL). The Puffy deep pocket fitted sheet is perfect for mattresses between 10 and 15 inches deep.

      Back to top
    • Are Puffy bamboo sheets safe?

      Puffy bamboo sheets are safe for the entire family. Naturally hypoallergenic 100% bamboo fiber is soft, breathable, and dust mite resistant.

      Puffy Sheets are also Oeko-Tex® Standard 100 Certified. Every thread and component has been tested for harmful substances. This is the highest possible standard for textile quality and assurance.

      Puffy bamboo sheets also contain antibacterial properties. 100% bamboo sheets absorb and evaporate moisture, minimizing the opportunity for bacteria to share the bed with you.

      Back to top
    • What are the dimensions of Puffy Sheets?


      PUFFY FITTED SHEET DIMENSIONS

      Puffy Fitted Sheet Size Dimensions
      Twin 39” x 75” x 15.7”
      Twin XL 39” x 80” x 15.7”
      Full 54” x 75” x 15.7”
      Queen 60” x 80” x 15.7”
      King 76” x 80” x 15.7”
      California King 72” x 84” x 15.7”


      PUFFY FLAT SHEET DIMENSIONS

      Puffy Flat Sheet Size Dimensions
      Twin 66" x 96"
      Twin XL 66" x 102"
      Full 81" x 96"
      Queen 90" x 102"
      King 108" x 102"
      California King 108" x 102"


      PUFFY PILLOW CASE DIMENSIONS

      Puffy Pillow Case Size Dimensions
      Standard 20" x 30"
      King 20" x 40"

      Back to top
    • How much do Puffy Sheets weigh?

      The weight of your sheets depends on their size. Here’s a helpful table:

      Puffy Sheets Weights

      Puffy Sheet Size Weight
      Twin 2.8 lbs
      Twin XL 3 lbs
      Full 4 lbs
      Queen 4.4 lbs
      King 5 lbs
      California King 5.1 lbs

      Back to top
  • Puffy Dog Bed

    • What are the dimensions of the Puffy Dog Bed?

      There are three different sizing options for the Puffy Dog Bed.

      • The small dog bed is 25" x 20" x 6"
      • The medium dog bed is 36" x 28.5" x 9"
      • The large dog bed is 44" x 34" x 10"
      Back to top
    • Is the Puffy Dog Bed indestructible?

      The Puffy Dog Bed is tough! Designed with an anti-tear and scratch-resistant cover, as well as an ultra-durable border, this dog bed is built to last.

      Back to top
    • What is the Puffy Dog Bed made of?

      The base of the Puffy Dog Bed is high-density 100% memory foam, which provides comfort, support, and breathability. The cover of the Puffy Dog Bed is a durable 100% polyester microfiber fabric, both soft yet strong so your pup can play and sleep well.

      Back to top
    • How long does a dog bed last?

      Many dog beds do not stand the test of time. The Puffy Dog Bed comes with a Lifetime Warranty. For as long as your dog enjoys sleeping on clouds, we cover your purchase.

      Back to top
    • How do I wash a Puffy Dog Bed?

      Remove the cover of the Puffy Dog Bed and machine wash below 40℃.

      Back to top
    • How much does the Puffy Dog Bed weigh?

      The weight of your dog bed depends on its size. Here’s a helpful table:

      Puffy Dog Bed Weights

      Puffy Dog Bed Size Weight
      Small 5 lbs
      Medium 12 lbs
      Large 17 lbs

      Back to top
  • Puffy Rug

    • What size rug should I buy?

      If you are placing the rug beneath a queen size bed, a 5′ x 8′ area rug will fit nicely. The 5′ x 8′ area rug is also suited to smaller living room spaces and dining rooms. For a king size bed or california king bed, a 6′ x 10′ area rug is better suited. The 6′ x 10′ area rug is the best option for larger spaces around the house.

      Back to top
    • How thick is the Puffy Rug?

      The Puffy area rug has a pile height of 1.5". The Puffy Rug is a plush high-pile shag area rug that feels luxuriously soft between your toes.

      Back to top
    • How do you clean the Puffy Rug?

      You can spot clean the Puffy Rug with mild detergent. Blot dry with a clean undyed cloth by pressing firmly over the spill. For hard to remove stains, professional rug cleaning is recommended.

      Back to top
    • What are the dimensions of the Puffy Rug?


      PUFFY RUG DIMENSIONS

      Rug Size Dimensions
      Medium 5’ x 8’
      Large 6’ x 10’

      Back to top
    • How much does the Puffy Rug weigh?

      The medium rug weighs 29 lbs, while the large rug comes in at 45 lbs.

      Back to top
  • Do we offer financing?

    YES! We offer great 0% interest payment plans up to 12 months through our partners at Splitit so you can pay on your own terms! When you get to the payment section at checkout, just choose the Splitit payment option. Click here to learn more.

    Back to top
  • How do returns work with the 101-Night Sleep Trial?

    If you decide Puffy isn’t for you within our 101-night sleep trial, you can return it for free. We’ll schedule the mattress return and donate it to a charity so it doesn’t go to waste. We’ll even provide a full refund of the purchase price.

    Back to top
  • How do you return your mattress?

    If Puffy isn't the perfect fit for you, our return policy makes product returns quick and easy. Just use the contact form above or email our support team support@puffy.ca with your order number and we'll get your return started.

    Back to top
  • How much does it cost to ship?

    Shipping is free throughout Canada.

    Back to top
  • Do you pay return shipping?

    In the event that you do not fall in love with your new Puffy Mattress during your 101-night sleep trial, you do not need to worry about paying for return shipping.

    We will reach out to local charities in your area and set up a time for your mattress to be picked up from your home. In the event that we are unable to find a local charity that accepts mattresses, we will reach out to recycling centers.

    Either way, you do not need to worry about any shipping charges!

    Back to top