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  • What's the difference between the Puffy and Puffy Lux?

    The Puffy is our original 10" mattress that provides you with the perfect blend of comfort and support. The Puffy Lux is our specialized 12" mattress that adds a revolutionary new Plush Cloud comfort transition foam to bring you enhanced pressure relief. To find out more, please see our Puffy Mattress Comparison page here.

  • Do we pick up your old mattress?

    Puffy does not provide a mattress pickup service, however, most cities do provide a once a year free pickup of old mattresses/large items if you were to call your local sanitation department.

  • How much do the mattresses weigh?

    Puffy Mattress Weight

    Mattress Size Puffy (lbs) Puffy Lux (lbs)
    Twin 41 45
    Twin XL 45 49
    Full 58 63
    Queen 69 75
    King 87 95
    California King 87 95

  • How tall (depth) are the mattresses?

    The original Puffy Mattress is 10" tall while our Puffy Lux Mattress is 12" tall.

  • Does the Puffy get indentations where you sleep after a while?

    The Puffy mattress has undergone years of research to develop, and is made with the highest quality materials. Both the Puffy and the Puffy Lux mattress come with a Lifetime warranty to cover you from any manufacturing defects such as mattress sagging and deep indentations. See our warranty page for more details.

  • Can the Puffy Mattress be used on an adjustable base/frame?

    Yes! Both the original Puffy and the all-new Puffy Lux are compatible with your existing adjustable base or our full-featured, high quality Puffy Adjustable Base - click here to find out more.

  • What are the dimensions of the Puffy?


    Puffy Mattress Dimensions

    Mattress Size Puffy Puffy Lux
    Twin 39" x 75" x 10" 39" x 75" x 12"
    Twin XL 39" x 80" x 10" 39" x 80" x 12"
    Full 54" x 75" x 10" 54" x 75" x 12"
    Queen 60" x 80" x 10" 60" x 80" x 12"
    King 76" x 80" x 10" 76" x 80" x 12"
    Cal King 72" x 84" x 10" 72" x 84" x 12"

    Your Puffy Mattress will arrive in a box that measures 42"x19". Once you open it up, you can expect to receive the perfect size bed to fit your needs.

  • How much weight can my Puffy Mattress hold?

    Puffy Mattress is designed to support up to 350 LBS per side of the mattress.

  • Where are the mattresses made?

    Everything in the Puffy Mattress and the Puffy Lux Mattress, from the cover, to the border, to the foams inside, and even the shipping box are all made 100% here in Canada!

  • What type of base or foundation can we place the Puffy on?

    Because of their build and quality, both the Puffy and Puffy Lux are able to be placed on most surfaces!

    1. Box Springs - If you currently have a box spring that's in good condition, or are planning to get a new one to add some more give to the mattress, go for it!
    2. Slatted Frames - Just make sure the slats are no more than 4 inches apart!
    3. Platform & Adjustable Bases - Find comfort using your Puffy on any solid or adjustable base!
    4. Floor - If you have a minimalist room design, the Puffy will even work perfectly on the floor!
  • Where can we try the Puffy Mattress?

    The Puffy and Puffy Lux Mattresses are not available in stores and sold online only, however, you can try our mattresses risk free in your own home for 101 nights! If you don't absolutely love it, we can schedule a pickup and refund you your full purchase price.

    The reason we don't offer our mattresses in stores is because it allows us to keep our operating costs low and pass the savings onto you! It's how we've been able to offer such incredible mattresses at amazingly low prices!

  • Do I need to flip my Puffy mattress?

    Puffy's mattresses are designed so that it would never need to be flipped over. You can, on occasion, rotate them 180 degrees, however it is not necessary.

  • Will you set up my mattress?

    There is no need to have a set-up team come out because the Puffy mattress will arrive compressed in a 42" x 19" x 19" box, making it MUCH easier to carry to your bedroom before opening!

  • Will you remove my old mattress?

    We do not remove old mattresses. To remove your old mattress, contact a local donation center or simply call 1-(800)-GOT-JUNK and they provide pick up service for a small fee.

    Most sanitation departments also provide 1-2 free large item pick-ups per year - you can try giving your local department a call to arrange a curb-side pick-up.

  • Do you make custom size mattresses or mattresses for RVs?

    Puffy only comes in the 6 CA standard mattress sizes:

    • Twin
    • Twin XL
    • Full
    • Queen
    • King
    • Cal King
  • Puffy Foundation

    • Does the Puffy Foundation fit on to my headboard?

      The Puffy Foundation comes with headboard attachment parts to easily connect your headboard to your frame!

    • What are the dimensions of the Puffy Foundation?


      Puffy Foundation Dimensions

      Foundation Size Dimensions
      Twin 39" x 75" x 15"
      Twin XL 39" x 80" x 15"
      Full 54" x 75" x 15"
      Queen 60" x 80" x 15"
      King 76" x 80" x 15"
      Cal King 72" x 84" x 15"

    • How much does the Puffy Foundation weigh?


      Puffy Mattress Foundation Weight

      Puffy Foundation Size Weight
      Twin 23.5 Lbs
      Twin XL 24.5 Lbs
      Full 34.5 Lbs
      Queen 38 Lbs
      King 44 Lbs
      Cal King 44 Lbs

    • Will the Puffy Foundation fit inside the Puffy Bed Frame?

      Yes, the Puffy Foundation will fit inside the Puffy Bed Frame, however, you do not need to purchase both as the Puffy Bed Frame already includes sprung slats to provide you with a foundation to place your new mattress on!

    • Can I attach a headboard to the Puffy Foundation?

      Yes, your order will include headboard attachment brackets to install a headboard to your Puffy Foundation.

    • Puffy Mattress Foundation Manual

      If you've lost or misplaced your manual, download the digital copy here! - click here to download

  • Puffy Adjustable Base

    • Does the Adjustable Base come in Full size?

      Yes! The Puffy Adjustable Base is available now in a Full size! It is also available in Twin XL, Queen, and Split King sizes.

      The Split King size can accommodate either a single King sized mattress, or 2 Twin XL mattresses for independent comfort!

    • Does the Split King Adjustable Base consist of 2 independently moving units?

      Yes! The Split King Adjustable base combines 2 of our Twin XL bases together, side-by-side. The base can be used with 2 Twin XL mattresses and controlled completely independently from one another, or connected via our Synchronization Cable and used with a single King size mattress. The choice is up to you!

    • Can the Puffy Adjustable Base fit inside my current bed frame?

      The Puffy Adjustable Base was designed to fit into the same size bed frame.

    • Can I use my Puffy Adjustable Base without a bed frame?

      The Puffy Adjustable Base is designed so that it can be used one of two ways. It can be placed inside of a bed frame, or it can be used as a standalone base.

    • What are the dimensions of the Puffy Adjustable Base?


      Puffy Adjustable Base Dimensions

      Adjustable Base Size Dimensions
      Twin XL 38" x 80" x 13.5"
      Full 54" x 75" x 13.5"
      Queen 60" x 80" x 13.5"
      Split King 76" x 80" x 13.5"

      The Split King Adjustable base combines 2 of our Twin XL bases together, side-by-side. The base can be used with 2 Twin XL mattresses and controlled completely independently from one another, or be used with a single King size mattress.

    • How much weight can the Puffy Adjustable Base support?

      The Puffy Adjustable Base can support up to 400 lbs. The Split-King Adjustable base supports 400 lbs on each side.

    • What size mattress does the Puffy Split-King Adjustable base need?

      The Puffy Split-King Adjustable Base can be used with one of two options:

      • 2x Twin XL mattresses (for independent adjustments for each sleeper).
      • 1x King mattress.
    • Can the Split-King Adjustable Base be linked to have both sides work simultaneously?

      Yes! You can pair up the two halves of the Split-King Adjustable Base using the included Synchronization cable which allows you to control both sides simultaneously. This allows you to use the Split-King frame with a single King size mattress!

    • How much does the Puffy Adjustable Base weigh?


      Puffy Adjustable Base Weight

      Adjustable Base Size Weight
      Twin XL 99 Lbs
      Full 114.5 Lbs
      Queen 123.5 Lbs
      Split King 2 x 99 Lbs (197.5 Lbs)

    • Will my current mattress work on the Puffy Adjustable Base?

      If your current mattress is an all foam or latex mattress, then yes, it will be compatible.

    • Puffy Adjustable Base Manual

      If you've lost or misplaced your manual, download the digital copy here! - click here to download

  • Puffy Bed Frame

    • How much weight can the Puffy Bed Frame support?

      The Puffy Bed Frame can support up to 1000 LBS

    • What are the dimensions of the Puffy Bed Frame?


      Puffy Bed Frame Dimensions

      Bed Frame Size Dimensions
      Full 58.5" x 82.5" x 51"
      Queen 64.5" x 87.5" x 51"
      King 80" x 87.5" x 51"
      Cal King 76" x 91.5" x 51"

      The height listed includes the height of the headboard - the height of the bed frame alone is 18 inches high.

    • What is the height of the Puffy Bed Frame including the Puffy Mattress?

      The top of the Puffy mattress, while placed on the Puffy Bed Frame, is 24.5 inches tall.

    • What is the height of the Puffy Bed Frame including the Puffy Lux?

      The top of the Puffy Lux mattress, while placed on the Puffy Bed Frame, is 26.5 inches tall.

    • Can the Puffy Adjustable Base fit inside the Puffy Bed Frame?

      Yes! The Puffy Bed Frame is the perfectly spaced to fit the Puffy Adjustable base within it. All you have to do is remove the wooden slats and the slat support rails and you're good to go!

    • Does the Puffy Bed Frame include a box spring or foundation?

      The Puffy Bed Frame includes a foundation in the form of sprung slats! These are a higher quality version than your typical solid/flat slats. They provide a slight spring like a box spring would instead of a solid flat surface.

    • Will the Puffy Foundation fit inside the Puffy Bed Frame?

      Yes, the Puffy Foundation will fit inside the Puffy Bed Frame, however, you do not need to purchase both as the Puffy Bed Frame already includes sprung slats to provide you with a foundation to place your new mattress on!

    • How much does the Puffy Bed Frame weigh?


      Puffy Bed Frame Weight

      Bed Frame Size Dimensions
      Full 133 Lbs
      Queen 143 Lbs
      King 165 Lbs
      Cal King 165 Lbs

      *Weights are for both the frame and headboard.

    • Puffy Bed Frame Manual

      If you've lost or misplaced your manual, download the digital copy here! - click here to download

  • Puffy Mattress Pad

    • What are the dimensions of the Puffy Mattress Pad?


      Puffy Mattress Pad Dimensions

      Mattress Pad Size Dimensions
      Twin 39" x 75" x 2"
      Twin XL 39" x 80" x 2"
      Full 54" x 75" x 2"
      Queen 60" x 80" x 2"
      King 76" x 80" x 2"
      Cal King 72" x 84" x 2"

      The Puffy Mattress Pad is 2 inches thick and has durable stretch pockets compatible with mattresses up to 15 unches in depth.

    • How do you wash the Puffy Mattress Pad?

      The Puffy Mattress Pad should be machine washed cold.

      Wash the Puffy Mattress Pad in cold water on a gentle cycle only. DO NOT USE BLEACH. Do not dry clean. Do not iron. Tumble dry on low heat and make sure it is completely rinsed out and dry before use.

  • Puffy Comforter

    • What are the dimensions of the Puffy Comforter?


      Puffy Comforter Dimensionss

      Mattress Pad Size Dimensions
      Twin 39" x 75" x 2"
      Twin XL 39" x 80" x 2"
      Full 54" x 75" x 2"
      Queen 60" x 80" x 2"
      King 76" x 80" x 2"
      Cal King 72" x 84" x 2"

    • How do you wash the Puffy Comforter?

      The Puffy Comforter should be machine washed cold.

      Wash the Puffy Comforter in cold water on a gentle cycle only. DO NOT USE BLEACH. Do not dry clean. Do not iron. Tumble dry on low heat and make sure it is completely rinsed out and dry before use.

  • Puffy Protector

    • What are the dimensions of the Puffy Mattress Protector?


      Puffy Mattress Protector Dimensions

      Mattress Protector Size Dimensions
      Twin 39" x 75"
      Twin XL 39" x 80"
      Full 54" x 75"
      Queen 60" x 80"
      King 76" x 80"
      Cal King 72" x 84"

      The Puffy Mattress Protector uses durable stretch pockets that can accomodate both the thickness of both the original Puffy and the Puffy Lux mattress.

    • How do you wash the Puffy Protector?

      Wash the Puffy Mattress Protector in cold water on a gentle cycle. DO NOT USE BLEACH. Tumble dry on low heat and make sure it is completely dry before use.

  • Puffy Topper

    • Is the Puffy Topper Cover washable?

      Yes! The Puffy Topper's cover is removable and washable.

      Wash Instructions: Wash zipper cover in cold water on gentle cycle. DO NOT USE BLEACH! Tumble dry on low heat. Completely dry before use.

  • Puffy Weighted Blanket

    • How do you wash the Puffy Weighted Blanket?

      Inner Blanket - Hand wash and only hang dry - DO NOT TUMBLE DRY

      Duvet Cover- Hand wash, or machine wash, and hang dry - do not bleach - DO NOT TUMBLE DRY

    • How do you tie the Duvet Cover to the Weighted Blanket?

      1. Spread out your Puffy Weighted Blanket on the bed.
      2. Unzip the cover.
      3. Turn the cover inside out.
      4. Spread the reversed cover on top of the blanket.
      5. Create strong knots between the loops of the cover and the loops of the blanket.
      6. Flip the cover right-side in.
      7. Close the zipper.
  • Puffy Sheets

    • How do I wash Puffy Sheets?

      Puffy Sheets can be washed and tumble dried at home. We recommend washing the bamboo sheets in cold water to help sustain the soft and silky feel. Wash after wash, Puffy Bamboo Bed Sheets will continuously cover you in comfort.

    • Do Puffy Sheets fit any mattress?

      Puffy Sheet Sets are available in all sizes, including Twin, Twin XL, Full, Queen, King, and Cal King.

      The Puffy Sheet set features a fitted sheet, flat sheet, and two pillowcases (1 pillowcase for the Twin and Twin XL). The Puffy deep pocket fitted sheet is perfect for mattresses between 10 and 15 inches deep.

    • Are Puffy Bamboo Sheets Safe?

      Puffy Bamboo Sheets are safe for the entire family. Naturally hypoallergenic 100% bamboo fiber is soft, breathable, and dust mite resistant.

      Puffy Sheets are also Standard 100 OEKO-TEX Certified. Every thread and component has been tested for harmful substances. This is the highest possible standard for textile quality and assurance.

      Puffy Bamboo Sheets also contain antibacterial properties. 100% bamboo sheets absorb and evaporate moisture, minimizing the opportunity for bacteria to share the bed with you.

  • What are the dimensions of the Puffy Nightstand?

    The Puffy Nightstand's dimensions are:

    • 19.75" Wide
    • 16" Deep
    • 24.5" High
  • How much does it cost to ship?

    Shipping is free throughout Canada!

  • How do you return your mattress?

    If the Puffy isn't the perfect fit for you, we want to ensure your return process is simple and easy. Just call in or email our support team - support@puffy.ca - with your order number and we'll get your return started.

  • Do you pay return shipping?

    In the event that you do not fall in love with your new Puffy mattress during your 101 Night Sleep Trial, you do not need to worry about paying for return shipping.

    We will reach out to local charities in your area and set up a time for your mattress to be picked up from your home. In the event that we are unable to find a local charity that accepts mattresses, we will reach out to recycling centers. Either way, you do not need to worry about any shipping charges!

Do you need help choosing the perfect mattress or Puffy product or do you have questions about your Puffy Mattress order? Our Puffy customer service representatives are here seven days a week to assist you with your all of your Puffy product questions.

Whether you're wondering about the set-up process, the comfort of the mattress, exclusive discounts and offers or how we make our mattresses, our representatives are prepared to give you as much information as you need to feel confident in your purchase. If you don't have time to make a phone call, fill out the form below with the details of your inquiry.

Contact us today so you can start sleeping better with a Puffy Mattress!