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Free shipping and returns

We’re here to keep you comfy.

We are driven by the belief that everyone deserves the highest level of comfort; this includes both our employees and you - our valued customers.

You can still purchase from Puffy 24/7 from the comfort and safety of your home.

We have implemented no-contact shipping within 1 - 2 business days (as fast as usual).

Everything you need to know about our team, facilities, and product deliveries can be found below.

  • What is Puffy doing to address COVID-19?

    Following CDC guidelines, strict sanitization and distancing processes have been rolled out across all our facilities. Masks, gloves, and temporal thermometers are in use at all distribution facilities to ensure everyone is safe and secure.

  • How do I receive no-contact delivery?

    There’s no need for concern here. All deliveries are made with no contact - this means the products will be safely left at your door for collection. Rest assured, our delivery partners at FedEx are following strict sanitization measures, also following the direction of the CDC.

  • How are Puffy Mattresses packed for safety?

    All Puffy Mattresses are vacuum sealed before they are packaged for delivery.

  • Has COVID-19 affected Puffy's hours of operation or shipments?

    We’re open 24/7. Whether you are looking to upgrade your comfort in the morning or late at night, we are here to provide you with better sleep solutions.

  • Can I still make returns?

    Yes, you can. Just like all deliveries, we offer no-contact returns. If you are not satisfied with your purchase, our customer support team will take care of your return.

  • What is being done to protect employees?

    We are taking care of our teams in these uncertain times. All employees who do not work at our distribution facilities are working full-time from home. Our distribution teams are working at our facilities following strict instructions to prioritize their health. Anyone who is not feeling well for any reason is asked to rest at home.

Ask us anything, we’re here for you.